Inbound & Customs Compliance Manager - International
Team
International
Store
London Support Office
Location
London, Greater London
Position type
Full Time
Contract type
Permanent
Salary
Competitive \+ benefits
Closing date: 16th September 2026
- Intro
- About the role
- Meet the Team
- Benefits
- Colleague Networks
- How to Apply
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.
About the role
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This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Summary
Do you have international inbound freight and customs compliance experience?
We are looking for an experienced Inbound \& Customs Compliance Manager to join our International Supply Chain team.
All the details
This role leads the governance, control and visibility of international inbound freight and customs compliance across a growing overseas warehouse network. Working across markets including Malaysia, Sri Lanka, Turkey and Poland, the role ensures goods move efficiently, compliantly and on time, while providing the insight needed to drive informed operational and commercial decisions. By translating complex shipment, purchase order and customs data into clear actions, risks and performance indicators, this role supports stronger stock flow, enhanced compliance and the successful delivery of the wider international supply chain transformation programme.
We are looking for someone with strong supply chain and logistics experience, ideally gained within an international retail, franchise or multi\-market environment, and a proven track record of managing inbound volumes. A good understanding of international freight, customs requirements, freight documentation and overseas warehouse operations is important. This role would suit a proactive problem solver who is confident managing risk, making sound decisions at pace and building strong relationships across global, cross\-functional teams. Strong analytical skills, including experience using Power BI or similar tools to turn data into actionable insight, are important, alongside proficiency in Excel and PowerPoint.
NB This full\-time role is based at our Paddington Support Office, with a minimum of three days a week on site.
What you’ll do
Your key accountabilities will include:
- Lead the reporting and analysis of inbound stock movements, identifying risks, trends and actions to protect availability across international markets.
- Monitor shipment and purchase order milestones, ensuring timely updates, visibility and compliance throughout the inbound journey.
- Drive customs compliance governance across the overseas warehouse network, proactively managing risks and supporting regulatory adherence.
- Produce clear performance reporting and insights, enabling operational and commercial teams to make informed decisions.
- Partner with International Freight Operations and key stakeholders to resolve issues, improve data quality and optimise stock flow.
Your skills and experience will include:
- Strong supply chain, logistics and inbound operations experience, ideally within an international retail, franchise or multi\-market environment.
- Good understanding of international freight, customs compliance, freight documentation and overseas warehouse inbound processes.
- Proven ability to analyse operational data and translate insights into actions using Power BI, Excel or similar reporting tools.
- Excellent problem\-solving and decision\-making skills, with the ability to anticipate risks, resolve issues and escalate when required.
- Strong stakeholder management and communication skills, with experience collaborating effectively across global and cross\-functional teams.
Working at M\&S means being part of something bigger, helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast\-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M\&S products and many third\-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M\&S Choices portal
- Market\-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks \& Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole self to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
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Meet the Team
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Benefits
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Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Earn a competitive salary.
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M\&S products and many of our third\-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Bonus
We have discretionary bonus schemes depending on your role and our business performance.
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Buy the latest technology with interest\-free financing directly from your salary.
Family friendly policy
Industry\-leading maternity, paternity, adoption and neo\-natal policies, providing support and flexibility for you and your family.
- Wellbeing hub
- ### Wellbeing hub
- Giving back
- ### Giving back
- Pay
- ### Pay
- Colleague discount
- ### Colleague discount
Please note only contracts of more than 12 weeks are eligible for this benefit.
- Time off
- ### Time off
- Bonus
- ### Bonus
- Life assurance
- ### Life assurance
- Workplace savings
- ### Workplace savings
- My Choices
- ### My Choices
- Cycle to work
- ### Cycle to work
- Smart tech
- ### Smart tech
- Family friendly policy
- ### Family friendly policy
- Wellbeing hub
- Giving back
- Pay
- Colleague discount
- Time off
- Bonus
- Life assurance
- Workplace savings
- My Choices
- Cycle to work
- Smart tech
- Family friendly policy
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We want you to feel supported, no matter what.
LGBTQ\+ Network
Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms
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