Import/Export Operations Co-ordinator

Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving

Do you have experience within import/export coordination mainly via Sea, but Road or Air would be great too

Do you enjoy managing multiple priorities while delivering excellent customer service

If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!

Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.

Key Responsibilities

• Manage daily operational workloads to ensure maximum efficiency


• Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales


• Process customer invoicing and ensure supplier costs are recorded accurately


• Escalate operational issues that may impact service delivery or deadlines


• Maintain compliance with company procedures and operational standards


• Build strong relationships with customers and provide ongoing support


• Liaise with suppliers and internal teams to maintain service quality

• Previous experience ideally in a Sea freight, logistics, or coordination role (Road and air freight can be taught if no experience)


• Strong organisational and workload management skills


• Excellent communication and relationship-building abilities


• Ability to identify and resolve issues proactively


• Strong attention to detail and accuracy


• Positive, professional, and team-focused attitude


• Confidence working across multiple stakeholders and departments


• Commitment to delivering excellent customer service

• Monday to Friday 9am – 5.30pm – 1hr lunch break

• £30,000 - £34,000 + Quarterly incentive scheme (After 6 months)

A comprehensive package of benefits including…

• 25 days holiday +BH + a day off for your birthday


• Regular paid company events


• Cycle to work scheme


• Health and wellbeing support


• Colleague Portal for benefits at retailers

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