Implementation Consultant (Privacy and GRC)
<div class="content-intro"><h3>Strength in Trust </h3>
<p><span data-contrast="auto">OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.</span><span data-ccp-props="{}"> </span></p></div><p><strong><span data-contrast="auto">The Challenge</span></strong><span data-ccp-props="{"335559739":120}"> </span></p>
<p><span data-contrast="auto">The Implementation Consultant role is one of the key pieces of the OneTrust delivery architecture. Following the sales process, consultants become the primary customer contact responsible for building and maintain the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagements. </span><span data-ccp-props="{}"> </span></p>
<p> <br><span data-contrast="auto">As an Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with our </span><span data-contrast="auto">strategic </span><span data-contrast="auto">customers to enhance their overall user experience with the OneTrust </span><span data-contrast="auto">Data </span><span data-contrast="auto">platform. Following the sales process, consultants become the primary customer contact responsible for building and maintain the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagements.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Your Mission</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"335559739":120}"> </span></p>
<p><span data-contrast="auto">As an Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with our customers to enhance their overall user experience with the OneTrust platform. </span><span data-ccp-props="{"335559739":120}"> </span></p>
<p><span data-contrast="auto">The Implementation Consultant has a clear understanding of the functional industry, including regulatory environment, and uses this knowledge to support all the primary responsibilities. To thrive in this role, the Implementation Consultant will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform. </span><span data-ccp-props="{"335559739":120}"> </span></p>
<p><span data-ccp-props="{"335559739":120}"> </span></p>
<p><strong><span data-contrast="none">As an Implementation Consultant, you will:</span></strong><span data-ccp-props="{"335559739":120}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Oversee the functional implementation and platform adoption for all customer implementations</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Support customers and ensure they receive exceptional services throughout the implementation process</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Understand overall business needs of the customer as they relate to the OneTrust product.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Consult on both system and regulatory best practices, advising customers on optimization of their OneTrust programs. Leverage customer relationships as needed for prospect references.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Quickly build relationships when working with customers and internal partners</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto"> </span><span data-contrast="auto">Work on internal team initiatives</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559685":720}"> </span></p>
<p><strong><span data-contrast="auto">What Success Looks Like</span></strong><span data-ccp-props="{"335559739":120}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Customer consistently achieve successful outcomes and strong adoption of OneTrust solutions.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Projects are delivered with minimal escalation and high confidence from stakeholders.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Implementation quality and consistency improve as a result of your contributions. </span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559739":120}"> </span></p>
<p><strong><span data-contrast="auto">You Are</span></strong><span data-ccp-props="{"335559739":120}"> </span></p>
<p><span data-contrast="none">You are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and AI Governance. You are willing to get hands on SAAS solutions and become skilled in implementation and balance customer priorities across several accounts.</span>
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