ICT Trainer - Performance & Quality - East of England

General Information

Salary
£28,064 \- £33,549
Working Pattern
Full Time
Vacancy Approach
External
Location
Basildon, Bedford, Bury St Edmunds, Cambridge, Chelmsford, Cheshunt, Colchester, Grays, Harlow, Huntingdon, Ipswich, Kettering, King's Lynn, Lowestoft, Luton, Northampton, Norwich, Peterborough, Southend\-on\-Sea, St Albans, Stevenage, Watford, Wellingborough, Wisbech
Region
East of England
Closing Date
15\-Jun\-2026
Business Unit
NPS East of England Performance and Quality (2021\)
Post Type
Fixed Term
Civil Service Grade
Other
Number of jobs available
1
Reserve List
12 Months
Job ID
17906

Descriptions \& requirements

Job description
Overview of the job

The purpose of the role is to deliver effective ICT Training on all Probation Service systems and processes to new and existing admin and operational staff at all grades across the region.

You will be key in ensuring colleagues are fully trained and supported to be confident in using probation applications, systems and processes.

The Regional ICT Trainer reports to the Regional ICT Training Specialist. Travel across the region will be required as part of the job to deliver ICT training to colleagues.

Summary

Contribute to the effective delivery of the Regional ICT Training Plan through provision of ICT training to new and existing staff of all grades across the region and providing additional support to the ICT Training Specialist as required. Use nationally and locally agreed lesson plans which will be delivered using a blended learning approach subject to group and individual need.

The job holder will follow a training programme developed by the Regional ICT Training Specialist to develop their capability and effectiveness.

Responsibilities, Activities \& Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Deliver ICT Training for Probation Service ICT systems to groups of staff using national and locally agreed lesson plans, either face to face in the classroom or virtual delivery via MS Teams. When required, the job holder will deliver group presentations and workshop sessions plus individual coaching and targeted learning appropriate to need, remotely or face to face throughout the probation region


• Preparation for training events, on\-line and in the classroom, ensuring all materials are available, current and accurate


• Be aware of diversity issues relating to training delivery and documentation including individual learning needs and provision of ICT Training support to Assistive Technology users.


• Maintain the ICT training databases, updating the training system in preparation for a training course; administer bookings through myLearning, incl. obtaining attendance lists; sending out joining instructions to learners; adding attendance details


• Assist the ICT Training Specialist to ensure all training materials are kept up to date reflecting changes to guidance and processes, systems and software; identify and propose potential improvements to training materials.


• Assist in the production of training material in a variety of media formats, ELearning, Video and Virtual training platforms to meet learners’ needs and maximise efficiency of delivery.


• Undertake evaluation of training events, analysing feedback from attendees on the day or after the event to check successful achievement of expected outcomes and effectiveness of delivery with a view to making improvements w identified


• Respond to enquiries relating to ICT training and the associated probation case management systems and processes. This includes responding to email enquiries from the ICT Training mailbox.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re\-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Behaviours

• Developing Self and Others


• Communicating and Influencing


• Delivering at Pace


• Changing and Improving

Ability

• Deliver training and presentations to diverse groups of people


• Interpret and present technical and complex information to staff of differing abilities to enable their understanding


• Excellent communication and interpersonal skills are required to provide training to users of all abilities

Experience

• Experience of teaching or delivering training to a diverse mix of staff within a work environment


• Knowledge and understanding of teaching adults and the associated learning methods that are employed


• Strong IT skills with an in\-depth knowledge of MS Office products \- Word, Excel, and PowerPoint


• Ongoing requirement to maintain own knowledge on relevant documents, systems and processes, in order to ensure effective and accurate response to delegate queries

Additional Information
Working Arrangements \& Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non\-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre\-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part\-time, flexible and job\-sharing working patterns, w they meet the demands of the role and business needs. All applications for part\-time, flexible and job\-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part\-time and job share posts will be calculated on a pro\-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee\-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.


• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.


• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.


• Paid paternity, adoption and maternity leave.


• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5358 (Monday to Friday 8am \- 6pm) or e mail moj\-recruitment\-vetting\-enquiries@resourcing.soprasteria.co.uk);


• To Ministry of Justice Resourcing team (resourcing\-management\-office@justice.gov.uk);

To the Civil Service Commission (details available * )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reaso

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