Human Resources Administrative Officers - Milton Keynes and East Kilbride

Details
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Reference number

464980

Salary

£29,500
Milton Keynes based – The starting salary for this role at AO is £29,500 (FTE) per annum. This is non\-negotiable. A non\-consolidated, non\-pensionable Location Allowance of £1,750 (FTE) per annum will apply.

East Kilbride based – The starting salary for this role at AO is £29,500 (FTE) per annum. This is non\-negotiable.
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Administrative Officer### Contract type

Permanent### Type of role

Other### Working pattern

Full\-time### Number of jobs available

15
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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East Kilbride, Milton KeynesAbout the job
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Job summary

The Foreign, Commonwealth \& Development Office pursues our national interests and projects the UK’s role in the world. We promote the interests of British citizens, safeguard the UK’s security, defend our values, reduce poverty and tackle global challenges with our international partners. We employ more than 17,000 staff in 179 countries and territories, across our diplomatic and development offices worldwide, which consists of 282 officially designated Posts. Our UK\-based staff work in King Charles Street, London, Abercrombie House in East Kilbride and in Milton Keynes.

We are looking to recruit talented and enthusiastic individuals to join the FCDO in our Human Resource (HR) Operations department at Administrative Officer (AO) level. Successful candidates will have good organisational skills, take responsibility for their own work and be committed to high standards of customer service. You will have strong literacy and numeracy skills, experience and confidence in the use of Microsoft Office (Excel, Outlook, Teams and Word) and Windows 10\. You should have a passion for service delivery and be keen for a career in operational delivery and/or HR roles.

The positions are Home Civil Service roles based at Hanslope

Park (Milton Keynes) or Abercrombie House (East Kilbride), providing administrative support and corporate services to the FCDO in the UK and overseas. We are not recruiting for a specific position, and you will be placed into a role in the HR Operations department based on business need.

Job description

HR Operations Administrative Officers provide professional office administration and support on a variety of customer service functions including payroll, pensions, recruitment, payroll data management and internal and external communications. All roles are customer oriented. These tasks, essential to the ability of the FCDO to deliver its objectives, form the core of all AO job specifications.

Roles and Responsibilities

The HR Operations department will configure the roles to meet specific business needs, but they will typically include:

• Professional Office Administration/Support: Creating and maintaining electronic filing systems; databases and distribution lists; dealing with telephone and email enquiries; organising meetings/events and taking notes in meetings; maintaining stationery supplies; corporate roles such as first aider, for which training will be provided.


• Knowledge and information Management: maintaining Excel spreadsheets, databases, records and desk notes.


• Customer Services: Providing guidance for staff on HR regulations, dealing with customers professionally and resolving queries within agreed timeframes.


• Project Management Support: Monitoring progress against objectives; ensuring project remains on schedule; anticipating and managing risks; maintaining accurate records.

Person specification

You must be a British Citizen at the time of application and, if invited to interview, you will need to bring proof of identity (British Passport/Driving Licence etc.) with you.

This role requires you to attainDeveloped Vetting (DV) security clearance.

For more information about this process, click here. Attaining DV will require you to have been resident in the UK for five of the last ten years. At least one year of this must have been a consecutive twelve\-month period. Serving overseas with HM Forces, in some other official capacity as a representative of His Majesty’s Government or having lived overseas as a result of your parents’ or partner’s Government employment counts as UK residency for the purposes of security clearances.

It is essential in your application that you provide evidence and proven examples in each of the following Essential Criteria and the Behaviours as far as you are able to do so. These responses will be further developed and discussed with those candidates invited for interview.

Essential Criteria

• Strong literacy, numeracy and IT skills.


• Competent using IT packages including Microsoft Office (Outlook, Excel, Teams), Windows 10 and experience of mailbox management.


• Strong interpersonal, team\-working and communication skills (oral and written).


• Good organisational, analytical and planning skills with the ability to work to tight deadlines.


• Ability to make effective decisions, identify problems and propose solutions to maintain a quality service.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace


• Managing a Quality Service


• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace


• Managing a Quality Service

Benefits
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Alongside your salary of £29,500, Foreign, Commonwealth \& Development Office contributes £8,546 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.* A Civil Service Pension.

• 25 days Annual Leave per annum.


• 9 days Public and Privilege holidays per annum.


• Learning and Development tailored to your role.

See the attached candidate pack.Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Ability and Experience.Application Stage

You will be required to complete a short online application form. You will then be invited to complete a Civil Service Verbal Test and a Civil Service Numerical Test. If you successfully pass these tests, you will be invited to complete the final stage of the application which will comprise of the following:

Please ensure that you allow sufficient time to complete the whole application process before the closing deadline.

• A CV detailing your career history (including any relevant qualifications). CVs will be assessed against the Essential Criteria outlined in the Person Specification section above.


• A Personal Statement of 500 words explaining how you consider your skills, qualities and experience provide evidence of your suitability for the role, with specific reference to the Essential Criteria. These responses will be explored further during the interview process for shortlisted candidates.

The Behaviours you will be assessed on at the application stage are as follows:

• Delivering at Pace


• Managing a Quality Service

IMPORTANT: If you are applying under the Disability Confident Scheme and require Reasonable Adjustments in order to complete your application/online tests, please ensure Government Recruitment Service (GRS) are aware of this on the date of application and certainly by the closing date.

In the event of a large number of applications, we may conduct an initial sift using your Personal Statement. Only candidates who meet the minimum standard in this will have the rest of their application fully assessed.

Interview Stage

At the start of your interview, you will be asked a non\-assessed warm\-up question about your motivation for applying for the role.

The Behaviours you will be assessed on during the interview are as follows:

• Delivering at Pace


• Managing a Quality Service


• Making Effective Decisions

After the Interviews, one Merit List will be created. Successful candidates will be appointed in merit order to the location that they selected a preference for at Application stage.

Please note that the FCDO carries out name\-blind (anonymised) recruitment to help build a more diverse and inclusive workforce. The personal information on your Application form and/or CV will be concealed during the sifting phase, and only the names of those who are being invited for Interviews will be made known to the Panel.

The FCDO has appointed the Government Recruitment Service to manage the process.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non\-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via fcdorecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment

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