Hub Manager

Come transform the future with us!
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Core Duties:

1\. Safety \& Compliance

• Ensure compliance with Health \& Safety protocols and maintain a hazard\-free work environment.


• Enforce safe working methods and behaviors within the team.


• Conduct safety audits and operations checks.


• Ensure all operations comply with local, state, and federal regulations, as well as company policies.


• Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.


• Respond to emergencies as required .

• Supervise day\-to\-day operations and provide feedback and ways to improve in OPS.


• Implement operational policies and procedures to improve efficiency.


• Monitor and manage the station's budget to ensure financial efficiency and cost\-effectiveness.


• Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).


• Plan and oversee onboarding activities for new employees to ensure a smooth transition.


• Monitor and maintain station facilities and equipment to ensure they are in good working condition.


• Ensure warehouse cleanliness and organization .

• Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.


• Provide training and development opportunities for staff to enhance their skills and ensure they are up\-to\-date with company policies and procedures.


• Mentor and support the team.


• Manage and coordinate station staff and schedules to ensure adequate coverage.


• Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.

• Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.


• Work closely with other departments to ensure smooth operations and address any issues that arise.


• Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.

• Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.


• Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.


• Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.


• In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.

• Maintain accurate logs (delivery, incident, inventory) and daily reports.


• Prepare and monitor performance reports (on\-time deliveries, exceptions, etc. ).

• Evaluate and assess employee performance, workplace conduct and compliance as required , including discipline where appropriate .


• Cleaning, general housekeeping .


• Other duties as assigned .

*Dragonfly stands for a different way of doing e\-commerce delivery in Netherland.*

*Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.*

*At Dragonfly, it’s the littlest details that make the difference. We are a fast\-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on\-time deliveries to doorsteps all around the Netherland.*

*Welcome to Dragonfly.*

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