HR Software Customer Success Specialist - UK (Work-from-home)

HR Software Customer Success Specialist – UK (Work\-from\-home)Location: United Kingdom (remote, work\-from\-home)Type: Part\-timeLove helping customers? Love winning new customers?Passionate about helping small and mid\-sized businesses get their systems in order?Have a background working in Human Resources?Want to work remotely with flexible hours?Then this job is for you!About the RoleWe're looking for a driven Customer Success Specialist with a selling mindset to join our growing team. You'll be the first point of contact for customers, helping them get up and running with our HR software, guiding them to the right solutions for their business, and identifying opportunities to expand their use of our platform.This isn't a passive support role. We want someone who genuinely enjoys selling HR solutions \- someone who can spot a customer need, confidently demonstrate our software, and confidently close the conversation.

And then you'll also be involved in onboarding and supporting those customers too. If you have a sales background and a passion for HR technology, this could be the perfect fit.What You'll Be DoingWin new customers and ensure they're set up for success with our HR softwareBuild strong relationships with customers and act as their trusted advisorDrive engagement and reduce churn through proactive account managementRespond to customer queries and provide product guidance via phone, email, and video callsRun product demos and training sessions for new and existing customersMaintain accurate records of customer interactions and opportunities in our CRMAnswer support tickets to assist customers, troubleshooting where necessaryWhat We're Looking ForProven experience in a sales role \- ideally within SaaS, software, or HR technologyA genuine interest in HR solutions and helping businesses manage their people betterStrong communication skills, both written and verbalStrong persuasive skills \- ability to instil confidence and move leads through the stages of the purchaseConfidence in making recommendations and handling objectionsCustomer service orientation with high empathy levelsSelf\-motivated and comfortable working remotelyExperience with CRM tools and an aptitude for picking up new software quicklyBased in the UK with the right to work in the UKWhat We OfferFully remote, work\-from\-home positionCompetitive pay with performance\-based incentivesSupportive, collaborative team culture

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