Housing Support Worker

We are currently recruiting for a Housing Support Worker for a 3-month temporary placement based in Stoke-on-Trent (ST4), supporting a Life House project delivered by one of our Housing Association clients.

This opportunity may be a strong fit if you have experience supporting adults with complex needs within supported housing or floating support services.

Role Overview

• Position: Housing Support Worker


• Location: Stoke-on-Trent (ST4)


• Contract: Temporary – 3 months


• Hours: Full time, 37.5 hours per week


• Pay: • £13.79 per hour (PAYE)


• £17.47 per hour (Umbrella)


• Disclosure: Enhanced DBS with Adults Barred List (required)


• Lone Working: Yes

This role operates on a rolling rota including evenings and weekends:

• Week 1: 8am – 4pm


• Week 2: 9am – 5pm


• Week 3: 2pm – 10pm

• Providing support to adults (18+) with complex needs within supported accommodation and/or floating support


• Managing a caseload of 8–9 service users, delivering approximately 5 hours of support per client per week


• Delivering person-centred support plans to promote independent living and move-on into permanent accommodation


• Supporting service users with:


• Appointments and welfare checks


• Tenancy sustainment and housing-related matters


• Benefits support (including Universal Credit and PIP)


• Budgeting, daily living skills, and community engagement


• Working closely with statutory and voluntary agencies to prevent tenancy breakdown


• Maintaining clear and accurate case notes, records, and outcomes in line with organisational policies and data protection requirements

• Experience supporting individuals with complex or multiple needs


• A strong understanding of safeguarding procedures and reporting requirements


• Confidence working independently as well as within a multi-disciplinary team


• Strong communication and organisational skills


• Flexibility to work on a rota basis

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