Hotel Receptionist

Role Overview

To ensure the highest standard of guest care and welcome is demonstrated at all times.

Duties and Responsibilities include:

• Ensure the team provides an effective and efficient service at all times, in line with company procedures


• Ensure efficient and effective communication between departments and reception, and that effective handovers between shifts take place


• Ensure the team is aware of hotel availability and uses every opportunity to maximise room sales


• Be fully conversant with, and able to operate, the hotel front office system


• Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures


• Ensure that quarterly targets set by your Line Manager are adhered to


• Ensure the team checks billing instructions and guest credit for accuracy, and deals with cash and credit transactions in accordance with hotel and company procedures


• Complete any reasonable duties requested by the Line Manager/General Manager


• Take part in any training and development activities as required


• Inspect the front and back reception areas for cleanliness


• Be fully conversant with, and adhere to, Hotel Fire Procedures, Health and Safety Policy, and all other legal requirements


• Ensure total confidentiality is observed in the execution of your duties

• Special rates and discounts at our hotel


• Company pension


• Employee Assistance Programme


• Meals provided during shifts


• Free parking

Benefits:

• Employee discount


• Free parking

Job Type: Zero hours contract

Pay: £12\.71 per hour

Benefits:

• Employee discount


• Free parking

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