Hotel Receptionist
Job Title: Hotel Receptionist
Responsible to: Reception Manager, Manager on Duty
Purpose of Job: To promote a positive image of the Hotel to both customers and colleagues. To ensure the smooth and efficient running of reception
Main duties:
1\. To greet guests on arrival and at all times in a warm, welcoming, professional and friendly manner.
2\. To carry out our Customer Relations policy.
3\. To communicate our services and facilities to guests as required.
4\. To deal with any customer complaints in a professional manner and to notify management of these.
5\. To ensure that the guests needs and requirements are met.
6\. To ensure a high standard of personal hygiene and grooming.
7\. To wear the relevant uniform and name badge as directed by management at all times.
8\. To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises.
9\. To attend fire drills.
10\. To observe all health \& safety procedures and rules.
11\. To take all reservations and ensure that all changes are correctly posted to bills.
12\. To answer the switchboard in a warm and friendly manner and to take messages as required.
13\. To become familiar with all other procedures for reception which the property requires.
14\. To report and where possible take action on incidents of accidents or damage.
15\. To attend all training courses as notified to you by management.
16\. To carry out any other duties notifies to you by senior management.
Requirements
Excellent communication and people skills
Previous receptionist experience and advantage but not desirable.
Ability to be a fast learner.
Job Types: Full\-time, Permanent
Pay: €15\.50 per hour
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- Food allowance
- Gym membership
- On\-site gym
- On\-site parking
- Store discount
- Wellness program
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