Hotel Receptionist

Located On Ocean Boulevard, Boulevard Hotel is a luxury 5\-star seafront hotel at Pleasure Beach Resort.

Job Overview

We are seeking a professional and welcoming Receptionist to join our front desk team. The successful candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check\-in and check\-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, where organisational skills and a friendly demeanour are essential.

Duties

• Greet guests warmly upon arrival and assist with check\-in and check\-out procedures


• Manage guest reservations, cancellations, and modifications efficiently


• Handle guest enquiries via phone, email, or in person with professionalism and courtesy


• Provide information about hotel services, local attractions, and amenities


• Maintain accurate records of guest details and billing information


• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction


• Process payments securely and issue receipts promptly


• Address guest concerns or complaints promptly to ensure a positive experience


• Maintain a tidy and organised reception area at all times

• Proven experience in hotel reception or guest services is preferred


• Excellent phone etiquette and communication skills


• Strong organisational skills with attention to detail


• Ability to remain calm and professional under pressure


• Knowledge of hospitality industry standards and practices is advantageous


• Friendly, approachable demeanour with a genuine desire to assist guests


• Flexibility to work various shifts as required, including evenings, weekends and Bank Holidays

• Company events


• Company pension


• Employee discount


• Life insurance


• On\-site parking


• Private medical insurance


• Store discount

• reception: 1 year (required)

This listing is from indeed. View original listing ↗