Hotel Operations Manager

Ready to lead a brilliant team and make your mark on a boutique guesthouse in the heart of Clifton?
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We’re looking for a friendly, commercially\-minded and guest\-focussed Hotel Operations Manager to lead the day\-to\-day operations and financial performance of The Washington Guesthouse.

Located in the heart of Clifton, The Washington is a welcoming boutique guesthouse known for its comfortable rooms, thoughtful in\-rooms touches, freshly prepared breakfasts and warm hospitality. Most importantly, it’s home to an outstanding, genuinely friendly team who take pride in making every guest feel welcome.

This is a hands\-on management role offering real ownership, variety and the support of an experienced Senior Manager, who will work at the hotel three days a week to provide guidance and training. As such, while some level of leadership experience is needed, those who are more junior in their management careers and looking to take a step towards management in a supportive environment are welcome to apply.

The Hotel Operations Manager role in a snapshot...
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• Location: the Washington Guesthouse in Clifton, Bristol


• Hours: Full\-time, 40 hours per week (5 shifts)


• Typical shifts: In a typical week you’ll work 4x 8am\-4pm days (typically on weekdays, with some flexibility where required), and 1x reception desk shift each week (either 7am\-3pm or 2pm\-10pm, either on a weekday or a weekend according to business needs)


• Salary: On\-target package of £34,750 per annum \- this comprises a basic salary of £29,250 plus up to £5,500 per annum in on\-target annual bonuses.

What you’ll be doing as Hotel Operations Manager:
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• Taking responsibility for the hotel’s operational and financial success


• Leading, supporting and developing the reception and breakfast teams


• Forecasting revenue and working with our Revenue and Reservations teams to achieve targets


• Monitoring invoices, payments, commission statements and financial processes


• Encouraging direct bookings and ensuring agreed KPIs are achieved


• Maintaining an excellent guest experience from initial enquiry to post\-stay follow\-up


• Responding professionally to online reviews and acting on guest feedback


• Managing rotas, holidays, absence, training and staffing levels


• Overseeing the breakfast operation and working closely with other departments such as housekeeping and our nearby sister restaurant, Racks


• Ensuring the hotel is welcoming, well presented and operating smoothly


• Maintaining high standards of health and safety, fire safety, food safety and water hygiene


• Working an average of one reception shift per week and helping with operational cover when required


• Working collaboratively with HR and other departments across the Quarter group

What we’re looking for in our Hotel Operations Manager:
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• A warm, confident people person who enjoys working with guests and colleagues


• Previous experience in hotel, hospitality or customer facing environments, ideally with some supervisory or leadership experience


• A positive leader who can motivate, support and develop a team


• A good head for numbers and a commercially focused approach


• Strong organisation, problem\-solving and decision\-making skills


• Excellent attention to detail, able to multitask with consistently high standards


• A proactive team player who is happy to get stuck in


• Confidence using Microsoft Office, including Excel


• Flexibility to support the hotel according to business needs

Why join us as Hotel Operations Manager?
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• Excellent long term progression opportunities (see our people page for some inspiring stories!)


• Strong support – our Project and Development Manager, who is currently holding the fort at the Washington, will continue working at the hotel three days a week, helping to train and guide you as you settle into the role


• The Washington is part of Quarter, so you can look forward to a staff discount \- this will give you a 20%\-50% discount in all our restaurants, and will entitle you to fantastic friends and family rates within our hotels


• Employee Assistance Programme \- 24/7 support, national discounts and other wellbeing advice


• 50% off HowTheLightGetsIn festival tickets for you, your friends and family


• The opportunity to work within an award winning independent hospitality company


• Pension contribution


• First Bus travel discount (10% off)


• Cycle to work scheme \+ secure bike storage


• Competitive Gym membership at Anytime Fitness on Queen's Road in Clifton and other local discounts including hairdressers, Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B\&Q \+ Tradepoint discount


• Regular company socials \- Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!)


• Uniform provided


• Ongoing training and support

Working pattern
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• Full\-time (40 hours per week), worked across 5 days


• 4 of your weekly shifts will usually be 8am \- 4pm


• 1 of your weekly shifts will be a reception desk shift (as per the rota \- either an early shift, 7am\-3pm, or a late shift, 2pm\-10pm)


• Some flexibility will be needed on busy arrival days and according to the needs of the hotel


• You’ll provide Duty Manager/on\-call support for one evening each week


• You’ll also join the weekend Duty Manager rota, covering approximately one weekend in every five

Next steps:
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If you’re ready to take the next step in your hospitality career and would love to lead a brilliant hotel team in the heart of Clifton, we’d be delighted to hear from you \- apply now with your CV and a short covering letter / message telling us why you’re interested in the role.

We’ll be in touch with suitable applicants to arrange an initial phone interview – success at that stage would lead to face\-to\-face Zoom interview, and success at that stage would lead to a final, in\-person interview.

Applications close Friday 25th September 2026 \- but don’t hang about; we’ll interview as we go and may close the role early!

\#MP

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