Customer Service Executive
Key details
Job Title: Customer Service Executive (B2B customer accounts)
Salary: £32,000–£37,000, depending on relevant experience, plus paid overtime
Bonus: Up to 10% of annual salary, paid in two instalments
Location: Paulton, Somerset, BS39 7SX
Contract: Permanent
Hours: Monday to Friday, 9am–5pm
Hybrid working: Up to two days from home following successful completion of training
*This is primarily a full\-time position, although we will consider applicants seeking a four\-day part\-time role. The working pattern would be agreed according to the needs of the team, and salary and holiday entitlement would be pro rata.*
Summary
We are the leading online retailer of designer fabrics, wallpapers, and made\-to\-measure soft furnishings. We are a fast\-growing, family\-owned business with ambitious plans to continue developing our offer and growing internationally.
We are seeking a Trade Customer Service Executive to join our dedicated trade team. Our trade customers return to us time after time, and you will help strengthen this loyalty by providing excellent service and building lasting relationships.
More about us
We are an ambitious ecommerce company, offering over 70,000 designer products from leading brands including Farrow \& Ball, Mulberry, Ralph Lauren and Sanderson.
Established in 1979, our business is solidly built on our interior design and curtain\-making heritage, and our unique online made\-to\-measure furnishings offer sets us apart.
We are based in modern offices in Paulton, around a 30\-minute drive from both south Bristol and Bath. We currently employ around 40 people and expect our team to continue growing.
About the job
Our trade customers include interior designers, architects, curtain makers, hotel and hospitality groups, fit\-out companies, yacht builders and a wide range of other professional customers.
We offer a trade discount and provide dedicated customer service via phone and email to this important customer group. You will be responsible for delivering the excellent level of service we have become known for by understanding our customers’ individual needs. An enquiry might involve preparing special pricing for a large order, investigating express shipping options, sourcing a custom colour or resolving a technical query with one of our suppliers.
We will provide comprehensive training on our systems, products and services, equipping you to provide a high level of support. We use modern, industry\-leading systems to manage calls, emails, support tickets and customer payments. You will need to learn quickly and be confident navigating several systems at once.
Overall, the role combines working with discerning customers, developing deep knowledge of our extensive range of designer products and a good deal of problem\-solving.
Your skills and experience
You will be a natural relationship builder who can establish trust with customers. You will have strong previous customer\-service experience, ideally supporting other businesses or customers purchasing complex or high\-value products.
You will be an excellent communicator—engaging and reassuring over the phone and able to write clear, professional emails. You will be comfortable working across different systems, managing several enquiries and learning new skills. You will demonstrate good judgement when presented with unfamiliar challenges and remain effective during busy periods.
Why work for us?
Salaries are reviewed annually. We offer some flexibility around start and finish times and occasionally ask team members to work additional paid hours during particularly busy periods.
Benefits include:
- 33 days’ paid holiday, including bank holidays
- Company pension
- Life insurance and income protection
- Generous employee discount scheme
How to apply
Please visit our website to learn more about us. To apply, email a current CV and short covering message explaining your interest in the role to employment \[at] janeclayton.com. Alternatively, apply through Indeed and include a covering message with your application.
Pay: £32,000\.00\-£37,000\.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- Sick pay
This listing is from Indeed. View original listing ↗