Hotel Manager
We have a special opportunity for an Hotel Manager to join the friendly team at The Ainscow Hotel! As Hotel Manager your job is to make sure that our guests enjoy a home away from home at all times whilst colleagues are engaged, developing and delivering top service to our guests.
Combining the comfort of a hotel with the convenience of a serviced apartment, our aim is simple: To give our guests more space, more freedom, more of the things they want and less of the things they don’t.
As a people leader you will ensure that your team is motivated, feel valued and see Roomzzz as a great place to work. Delivering fantastic service so customers have a great stay and want to return.
The Ainscow in Salford, Manchester, boasts 85 rooms, spacious Reception and Dining areas with a large car park. Located in Manchester’s most popular destinations, with Spinningfields and Deansgate right on our doorstep.
Main Duties:
- To adhere to all company and statutory health \& safety requirements.
- To manage the day to day operations of the hotel to maximise revenue and ensure service and product quality are maintained.
- According to business activities and in line with budgeted payroll, to organise the work schedules for the department by definition of task, working relationships, rotas etc.
- To manage induction and skills training of team members.
- To ensure the team is technically efficient, conduct technical training needs as identified.
- To accurately manage all aspects of cash handling, banking and credit card controls.
- To organise and carry out administrative tasks in relation to weekly invoicing, cashing up and updating reporting schedules.
- To manage both guest and account receivable ledgers.
- Responsible for all daily revenue controls, deductions, refunds in accordance with brand policies and procedures.
- To ensure all company equipment is correctly used and maintained.
- To ensure the pro\-active and re\-active maintenance program is maintained, to protect and improve the product delivery.
- The delivery of guest services are professionally and consistently delivered to maximise guest satisfaction.
- To participate in duty management shifts.
- To identify and report local opportunities in terms of revenue and business development.
- Minimum 2 years experience as a Hotel Manager or Assistant Hotel Manager.
- Strong leadership skills
- Excellent customer service and problem solving skills
- Ability to manage, nurture and develop a team effectively
- Excellent standard of competency of IT systems; MS Office, Hotel booking systems.
Generally, the working hours are Monday to Friday however will include weekends due to the needs of the business.
Job Type: Permanent
Pay: £36,000\.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Free parking
- Store discount
- Hospitality management: 2 years (preferred)
- Customer Service: 2 years (preferred)
This listing is from indeed. View original listing ↗