HIU Lead

HIU Lead
Location: Stockport, Greater Manchester (Hybrid home and office) with travel around the area
Salary: £31,262 per annum, pro rataHours: 35 per week
Contract: Permanent

Additional Requirement: To transport Service Users, applicants must have a full licence (2 years) and access to a vehicle which can be insured for business purposes.

Are you ready to make a real difference by helping people reduce their reliance on emergency care services?

Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As a High Intensity Use Lead, you’ll work directly with individuals who frequently access urgent care services. You’ll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person\-centred care environment.

What will a day in the life of a HIU Lead involve?

• Supporting individuals with complex needs to reduce their use of A\&E, 999, and mental health services.


• Building strong relationships with health, social care, and emergency service partners.


• Creating personalised support plans and co\-producing exit strategies with service users.


• Attending multi\-disciplinary meetings and advocating for service users across agencies.

• Experience in casework across mental health, substance use, or other community\-based services.


• Strong communication and coaching skills to influence and support vulnerable individuals.


• Confidence in managing safeguarding concerns and working independently.


• Emotional intelligence, resilience, and a commitment to inclusive practice.

The closing date for applications is 23\.59hrs on Wednesday the 17th of June 2026 with interviews to followwith interviews to follow the week commencing the 22nd of June.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.


• Holidays: 36 days annual leave (including bank holidays) \+ option to buy 5 extra days.


• Pension scheme: Up to 6% contributory pension.


• Learning \& Development: A range of career \& learning opportunities.


• Discounts: Blue Light Discount Card, Tickets For Good \& employee benefits platform..


• Wellbeing Support: Peer Supporters, CiC (EAP) \& Headspace App.


• Cycle2Work: Lease a bicycle through the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

*Together, we are the world's emergency responders*

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