Helpline Advisor
Salary: 14,425\.13
Location: Crewe, UK
Hours: 22 /week
Baywater Healthcare – Enhancing Lives!
Baywater Healthcare has an exciting opportunity for a Helpline Advisor (Weekend Part\-Time) based in Cheshire. We’re looking for a friendly, communicative individual who enjoys helping others to join our supportive team.
Join us and be part of the change, making a difference in thousands of people’s lives.
Working Pattern
- Saturday \& Sunday only – we will consider candidates who can only work Saturday or Sunday
- 11\-hour shifts (8:00am – 8:00pm) (1\-hour unpaid breaks each day)
You’ll be at the heart of our customer service team, supporting patients and healthcare professionals to access the equipment and services they need to stay independent.
Every interaction you have will make a real difference. Working from our modern Cheshire office, you’ll be part of a friendly and inclusive team where no two days are the same.
What You Will Be Doing
- Provide empathetic, professional support to patients, families, and clinical teams
- Manage your workload effectively, ensuring KPIs and objectives are met
- Support compliance with health and safety procedures
- Problem\-solve and make decisions in a fast\-paced environment
- Provide empathetic support to patients, families, and clinicians
- Manage workload and meet service KPIs
- Resolve queries by working with internal teams
- Problem\-solve in a fast\-paced environment
- Complete training and support continuous improvement
We know not everyone meets every requirement \- if you’re kind, motivated, and passionate about helping people, we encourage you to apply.
- Strong communication and listening skills
- Friendly, calm, and empathetic approach
- Good IT skills (Microsoft Office and CRM)
- Able to problem solve and stay organised
- Customer service or Healthcare experience (any sector welcome)
- Annual leave starting at 23 days (pro rata), rising with service
- Life insurance cover
- Company pension scheme
- SimplyHealth plan
Health \& wellbeing support, EAP, discounts platform, Cycle to Work scheme, Blue Light Card and more.
Why Join Us?
At Baywater Healthcare, we’re passionate about improving lives through care, support, and innovation. You’ll be part of a team that truly makes a difference every day.
Diversity \& Inclusion
At Baywater Healthcare, we believe our diversity is our strength. We are committed to creating an inclusive environment where everyone feels respected, valued, and able to thrive.
We celebrate diversity in all forms and recognise that different perspectives drive innovation and excellence. Every employee, customer, and partner is treated with dignity and fairness.
About Us
Our Goal:
To improve the quality of people’s lives—not just through our products and services, but through the care and support we provide every day. Baywater Healthcare employs over 400 people across the UK, with headquarters in Cheshire, home to our 24\-hour contact centre and clinical support services.
Our Promise:
We support patients throughout their therapy journey with equipment, home servicing, and 24/7 assistance. Our specialist Clinical Advisers provide expert guidance, while we reduce the administrative burden on healthcare professionals—allowing them to focus on patient care.
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