Health Records Clerical Officer B2

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non\-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1\.15 million people, and to a wider population of 2\.2 million when regional and national services are included.

The role:

To support effective clinical care by delivering an efficient Health Records service to patients, medical staff and nursing teams. The role ensures outpatient, daycase and inpatient appointments are administered accurately, and that patient health records remain confidential, securely stored and available whenever required.

The post also provides wider administrative, clerical and reception support, maintaining both electronic and paperbased patient record systems. This includes continually checking and updating patient demographic and administrative information within the patient management system.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• The initial base will be the Royal Hospital for Children.


• This is a GGCwide post, meaning the postholder may be moved to any location within NHS Greater Glasgow \& Clyde.


• This is a Full\-time, fixedterm post until 13/10/2026\.


• Shift Pattern \- Monday, Wednesday, Thursday, Friday: 08:30 \- 17:00 Tuesday 08:30 \- 15:30

• Provide an efficient Health Records service to support clinical care.


• Administer and process patient appointments for outpatient clinics, day cases and inpatient admissions accurately.


• Maintain confidentiality and secure storage of patient health records.


• Ensure records are available when required by clinical staff.


• Deliver administrative, clerical and receptionist services.


• Maintain accurate, uptodate electronic and paper patient records.


• Continually check and update patient demographic and administrative data on the patient management system.

• National 4 or Level 1 qualification in three subjects, including English, or equivalent.


• General administration or clerical experience is desirable.


• Computer\-literate with good keyboard skills.


• Previous reception experience is desirable.


• Experience using a Patient Management System is desirable, though training will be provided.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays


• Membership of the NHS Pension Scheme, including life insurance benefits


• Salary Sacrifice Car Benefit Scheme


• Development opportunities including study bursaries, e\-learning and classroom\-based courses


• Enhanced pay for working public holidays


• NHS discounts on a wide range of goods and services


• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Craig McKenna, Supervisor \- Craig.McKenna4@nhs.scot \- 0141 452 4003

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.


• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.


• Why this matters: Applications that rely on AI\-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work\-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full\-time hours can be accommodated, and where the tenure is listed as *“various”*, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log\-in issues, please contact the Jobtrain Support Hub in the first instance.

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