Head of Sales & Renewals

Sales & Renewals Manager
Permanent
Monday - Friday 37.5 hours
Newcastle under Lyme
£salary dependant on experience

Are you an experienced Commercial Insurance professional with a passion for leadership, performance, and developing high-performing teams?

We're recruiting for a Sales & Renewals Manager to join a growing and ambitious insurance brokerage, leading both Sales and Renewals functions to drive business growth, maximise client retention, and deliver outstanding customer outcomes.

This is an excellent opportunity for someone who enjoys coaching and developing people, thrives on achieving targets, and wants to play a key role in shaping the future success of a business.

The role:

As Sales & Renewals Manager, you'll be responsible for leading, motivating, and developing a team of advisors, ensuring both new business and renewal opportunities are managed effectively whilst maintaining exceptional service standards.

Working closely with senior leadership, you'll analyse performance, identify opportunities for improvement, and implement strategies that enhance both team performance and commercial results.

Key Responsibilities

• Lead, coach and develop Sales and Renewals Advisors to achieve individual and team objectives


• Monitor performance through regular one-to-one meetings, KPI reviews and ongoing support


• Create a positive, high-performing culture focused on customer excellence


• Identify training and development needs, implementing coaching plans where required


• Oversee sales activity and renewal processes to maximise growth and retention


• Support advisors with complex customer cases and negotiations


• Analyse performance data and produce regular management reports


• Present insights and recommendations to senior leadership


• Drive opportunities for cross-selling and upselling across the customer base


• Monitor service standards, call quality and customer interactions


• Ensure compliance with FCA regulations, company procedures and quality standards


• Support the onboarding and development of new team members

About You

We're looking for a confident and motivated leader who can bring energy, direction and support to an established team.

You'll ideally have:

Previous experience within the Commercial Insurance sector
Experience managing, supervising or leading a sales and/or renewals team
Strong coaching and people development skills
Excellent communication and relationship-building abilities
The ability to analyse performance data and translate it into actionable improvements
A solid understanding of FCA regulations and insurance processes
Strong organisational skills and attention to detail
A proactive, positive approach with a continuous improvement mindset

What's on Offer

• The opportunity to join a growing and successful business


• A leadership role with genuine influence and autonomy


• Supportive senior leadership team


• A collaborative and professional working environment


• Career development opportunities within a thriving organisation

If you're an experienced insurance leader looking for your next challenge and want to make a real impact on both people and performance, we'd love to hear from you.

Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.

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