Head of Payments & Identity

Accountabilities

• Build, scale, and lead the engineering domain covering Payments, KYC/Identity, Anti-Fraud, and Core Ledger.


• Lead approximately 30 engineers and engineering leaders, defining organisational structures, team boundaries, leadership models, ownership areas, and reporting lines.


• Establish the domain strategy, target architecture, and execution roadmap in close partnership with Product, Finance, Compliance, Risk, and Operations.


• Ensure reliable interaction across the complete customer and money lifecycle, connecting KYC data, fraud controls, payment flows, and accurate financial records.


• Improve the speed, quality, reliability, and predictability of integrations with payment service providers, KYC/AML vendors, and other external partners, particularly across regions with complex or inconsistent APIs.


• Establish standards for resilient and observable external integrations, including fallback mechanisms, incident response processes, security controls, and integration quality.


• Balance customer onboarding and payment conversion objectives with Anti-Fraud, AML, data protection, transaction monitoring, and traceability requirements.


• Ensure Finance, Compliance, Risk, and Operations teams have reliable data, systems, and internal tools for reconciliation, investigations, exception management, and reporting.


• Establish engineering standards across the domain covering architecture, software quality, secure development, observability, reliability, and continuous improvement.


• Drive the modernisation of business-critical systems and support the evolution toward a central, reliable, and authoritative Ledger architecture.


• Define and monitor domain-level KPIs covering conversion, reliability, processing speed, fraud losses, reconciliation accuracy, engineering delivery, and cost efficiency.


• Identify systemic technical and organisational risks and ensure they are addressed through sustainable architectural, process, and leadership improvements.


• Align multiple senior stakeholders and external providers around competing priorities, ensuring clear ownership and effective execution.

• Proven experience leading a sizeable engineering organisation or multiple cross-functional engineering teams, ideally involving approximately 30 or more people and including Engineering Managers, Team Leads, or senior technical leaders.


• Demonstrated experience building or significantly scaling an engineering function, domain, or complex technology platform rather than solely managing an established organisation.


• Strong systems-thinking capabilities, with the ability to connect customer journeys, product flows, technical architecture, operational processes, risk controls, and financial outcomes.


• Extensive experience leading complex integrations and business-critical systems where correctness, availability, security, reliability, and auditability are essential.


• Strong engineering and architectural foundations, with the ability to challenge technical decisions, guide senior technical leaders, and identify systemic risks.


• Proven ability to improve engineering delivery predictability, software quality, technical standards, and operational effectiveness across multiple teams.


• Strong stakeholder-management skills and the ability to align Product, Finance, Compliance, Risk, Operations, engineering teams, and external technology providers.


• Fluent English and excellent communication skills, with the ability to communicate complex technical topics clearly to both technical and non-technical stakeholders.


• Experience in payments, fintech, banking, brokerage, crypto, wallets, marketplaces, or another high-volume transactional environment is highly valuable.


• Experience integrating multiple regional payment service providers or financial providers, particularly in markets where integrations are less standardised than major global platforms.


• Experience with KYC/Identity, AML, transaction monitoring, payment fraud prevention, reconciliation, or Ledger systems is a strong advantage.


• Experience migrating fragmented or legacy accounting components toward a central Ledger or financial source of truth is beneficial.


• Experience developing internal tools and workflows for Finance, Compliance, Risk, or operational back-office teams is a plus.


• Strong organisational, strategic, and people-leadership capabilities, combined with a hands-on understanding of engineering and architecture.

• 20 paid vacation days per year.


• 10 paid sick leave days per year.


• Public holidays according to the approved company holiday calendar.


• Medical insurance.


• Fully remote working opportunities.


• Dedicated professional education budget to support ongoing development.


• Language learning budget.


• Wellness budget covering eligible expenses such as gym memberships, sports equipment, and related activities.


• Opportunity to lead a sizeable international engineering organisation and shape a critical technology domain.


• Significant scope to influence architecture, organisational design, engineering culture, and long-term technical strategy.

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