Head of Operations

Head of Operations

Location: 3 days in Hungerford office, 2 days remote

Reporting to: COO

Team size: \~25 (via 3–5 direct reports)

Join us as Head of Operations

At Tomorrows Guides we’re building the UK’s go\-to platform for finding care for a loved one. We help millions of families find the care they need, whether that be a Care Home or Home Care solution for an older relative or a Day Nursery for a child. Backed by leading investors General Atlantic, Silverlake and Insight Partners, we are on a mission to transform how families find care in the UK.

We’re growing fast, with big plans to become the go\-to brand for care. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

About The Role

As our Head of Operations, you’ll lead the operational engine behind how reviews are handled, moderated and published and how we source, generate and verify content for our profiles across our platforms – carehome.co.uk, homecare.co.uk and daynurseries.co.uk.

This is not a traditional “customer service” role.
This is a systems, governance and operational leadership role.

Forget long lists, here’s what you’ll actually spend your time on:

· Leading the operational engine behind our Reviews, Compliance and Customer Services teams.

· Bringing clarity and consistency to how we interpret and apply our policies and processes.

· Redesigning processes so reviews are handled faster at a higher standard.

· Working closely with BI to improve how reviews are triaged, moderated and published at scale.

· Creating a calm, well\-structured environment where teams know exactly how decisions are made.

· Improving how we communicate with customers and care providers when issues arise.

· Developing the capability of our operational leaders and strengthening morale across the team.

You’ll do well if you bring:

· A track record of building clear operational systems in complex, policy\-driven environments.

· Excellent analytical capabilities, and an understanding of new technologies, such as LLM's, and how they can be implemented

· Strong operational leadership skills and experience managing teams through change.

· The ability to simplify complex processes and remove ambiguity.

· Calm judgement and confidence handling sensitive or reputationally important decisions.

· A collaborative, roll\-your\-sleeves\-up attitude.

· Curiosity to continuously improve how things work.

· 8\+ years of experience in operations, trust \& safety, compliance, or customer operations within a digital platform or marketplace.

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.

We believe great work deserves great rewards. Here’s just a taste:

· Competitive salary \+ annual bonus.

· Meritocracy – we’re a small team with ambitious plans, we’re growing fast and so are our employees.

· Flexible working. Up to 2 days a week working from home. 3 days a week from our offices in Hungerford.

· 25 days holiday a year, in addition to public holidays.

Required Criteria

Skills Needed

About The Company

We're a fun and friendly company to work for.

We are a uniquely friendly and sociable organisation with a tremendous level of cross\-departmental support. The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal. We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years.

Company Culture

Our recently renovated offices in Hungerford, West Berkshire, are open\-plan with a real collaborative feel.

Company Benefits

We offer a wide range of benefits to our employees, including a generous holiday allowance (25 days plus bank holidays) and a company\-wide bonus scheme. With hybrid working (3 days a week in the office and 2 from home), along with great staff events such as evenings out and pizza in the office, Tomorrow's Guides is a great place to work.

HR \- TG Recruitment Privacy Notice Nov 2025\.pdf

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Office perks, Employee discounts, Gym membership or wellness programs, Casual dress, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Work With Charities, Social Opportunities, Annual Rise, Hybrid Working, Access to Health \& Wellbeing app, Long service awards, Staff celebration events

Salary

Not disclosed

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