Head of Observability

Accountabilities:

• Define and lead the end-to-end observability strategy, covering logging, metrics, tracing, alerting, profiling, and telemetry across internal systems and customer-facing products.


• Architect and evolve a unified observability platform, evaluating tooling decisions and long-term system design to ensure scalability, reliability, and performance.


• Establish and operationalize SLOs, SLIs, error budgets, and capacity planning frameworks to embed observability into reliability and engineering decision-making.


• Own the customer-facing observability experience, including dashboards, logs, metrics, and alerting tools, ensuring a best-in-class developer experience.


• Build and lead a high-performing observability engineering team, setting technical standards, hiring bar, mentorship practices, and execution excellence.


• Drive adoption of consistent instrumentation standards across all services using OpenTelemetry and related frameworks in collaboration with engineering teams.


• Design and operate high-throughput telemetry pipelines for ingestion, storage, querying, and analytics at scale.


• Ensure reliability, scalability, and cost efficiency of observability infrastructure while supporting rapid growth in system complexity and usage.


• Champion a strong internal “dogfooding” culture, aligning internal tooling with customer-facing experiences to create continuous feedback loops.

Requirements

• 8+ years of software engineering experience with at least 3+ years in technical leadership or engineering management roles.


• Proven experience building, scaling, or operating observability platforms in high-scale production environments.


• Deep expertise across observability domains including logging, metrics, tracing, alerting, and dashboarding.


• Strong hands-on experience with tools such as Prometheus, Grafana, ClickHouse, VictoriaMetrics, OpenTelemetry, or equivalent systems.


• Experience designing distributed systems and telemetry pipelines with strong understanding of scalability, reliability, and performance trade-offs.


• Strong product mindset with the ability to treat observability as a developer-facing product, not just infrastructure.


• Excellent communication and documentation skills, with the ability to influence both technical and cross-functional stakeholders.


• Comfort operating in ambiguous, fast-moving, remote-first environments while making high-impact architectural decisions.


• Nice to have: experience with customer-facing observability products, open-source contributions in observability, or working in dogfooding-driven organizations.

• Fully remote global work environment with flexibility to work from anywhere.


• Competitive compensation package including equity (ESOP) participation in company growth.


• Home office and tech allowance to support your ideal working setup.


• Comprehensive health coverage, including employee insurance fully covered and partial dependent coverage.


• Annual company off-sites for global team connection and collaboration.


• Flexible, asynchronous work culture focused on autonomy and impact.


• Annual learning and development budget for courses, conferences, and professional growth.


• Access to a global, highly distributed engineering organization working on widely used developer infrastructure.


• Opportunity to shape core observability systems used by both internal teams and external developers at scale.

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