Head of Housekeeping

Mater Private Network is seeking a Group Head of Housekeeping to oversee and govern cleaning, hygiene, and environmental presentation standards across all network facilities.

Key Responsibilities

• Strategy \& Governance: Develop and execute a Group\-wide cleaning strategy aligned with healthcare best practices. Establish a robust governance framework complete with clear KPIs, SLAs, and audit mechanisms to ensure all sites remain inspection ready.


• Supplier Performance Management: Act as the senior relationship owner for outsourced cleaning providers. Lead formal performance reviews (monthly, quarterly, and annually) and drive decisive corrective actions or performance improvement plans when necessary.


• Commercial \& Procurement Oversight: Partner with Finance and Procurement to lead commercial negotiations regarding rates, scope changes, contract renewals, and tendering activities to ensure strict budget control and value\-for\-money outcomes.


• Operational Quality \& Healthcare Standards: Implement a rigorous cleaning assurance program (including site inspections and unannounced audits). Standardize exceptional hygiene outcomes across high\-stakes areas like theatres and wards, as well as public and back\-of\-house environments.


• Innovation \& Continuous Improvement: Identify and deploy modern cleaning technologies, sustainable practices, and productivity methods suitable for acute hospital settings.


• Stakeholder Leadership: Build trusted relationships with Hospital Directors, clinical teams, and Infection Prevention experts, fostering an organizational culture that takes immense pride in clinical cleanliness and presentation.

Experience \& Qualifications

• Experience: Significant senior experience managing cleaning operations, soft facilities management, or outsourced service delivery\-ideally within a healthcare, hospital, life sciences, hospitality, or highly regulated multi\-site environment.


• Supplier \& Commercial Expertise: Proven track record of holding third\-party providers accountable through strict KPI/SLA frameworks and leading commercial contract negotiations.


• Education: A degree, diploma, or equivalent professional qualification in Facilities Management, Hospitality Management, Business, or a related discipline is highly desirable.


• Certifications: Professional membership (e.g., IWFM, IFMA, ISSA) or training in infection prevention, quality systems, or Lean improvement is advantageous.

• Deep understanding of healthcare hygiene expectations, national hygiene standards, and infection control protocols.


• Strong negotiation skills with commercial confidence and supplier management gravitas.


• Data\-driven mindset with the ability to translate audit trends into clear, actionable improvements.


• High emotional intelligence to constructively challenge, influence decisively, and manage diverse stakeholders.

Mater Private Network is an equal opportunities employer.

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