Head of Global Payments Solutions Operations (m/f/d), temporary for 12 months

TASKS

• Operational management of the Global Payments Solution Operations function, including the Governance \& Oversight, Projects, Outsourcing Management and Incident Management


• Functional and disciplinary management of employees (m/f/d) during periods of significant change, with a focus on developing and nurturing individual potential


• Supporting and contributing to major projects, e. g. mandatory regulatory initiatives, the rollout of global HSBC payments systems (Project Ellipse), and outsourcing/offshoring initiatives


• Leading project Ellipse locally from GPS Ops standpoint and working closely with global / regional GPS Ops rep ensuring all business requirements fed to the program are global gold standard ones


• Overseeing and representing all sub value streams that are part of GPS Ops (CBCC, DOME, Client Connectivity, Cards, Data, Client Servicing, Pricing \& Billing, Liquidity)


• Actively working on best customer experience by ongoing cooperation with GPS Product, Client Services, reviewing Customer Complaints et.


• Actively managing and owning GPS Ops FRP and working closely with Transformation, Business management, GSC to achieve expected outcomes


• Accountable for implementing the optimal GPS Operations strategy including location strategy, technology levers and engagement with 3rd party vendors to support regional / global business objectives


• Ensure In\-country teams meet operational risk targets, address key risks raised by 2nd/3rd LOD and continually adhere to Global Standards.


• Effective risk management and ensuring compliance with all relevant control standards


• Targeted collaboration with internal customers and other departments within the bank, as well as across the HSBC Group


• Representing the bank in external forums, e.g. the Association of German Banks or the Deutsche Bundesbank

REQUIREMENTS

• Completed university degree or equivalent


• Professional experience in banking, and ideally extensive people\-management experience—or a genuine enthusiasm for leading teams through major change


• A highly independent and structured way of working


• Strong assertiveness combined with excellent communication skills


• Very strong analytical skills


• High interpersonal skills and strong team orientation


• Strong affinity for IT


• Very good German and English language skills

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

OUR BENEFITS

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• Work\-life balance: We offer flexible working models such as flextime, home office and part\-time options


• Development: At HSBC we never stand still. Thanks to HSBC My Career and HSBC University, we offer you the opportunity for continuous (personal) development and to acquire future skills. This includes helpful tools for individual career planning.


• Perks and Financial Security: Our company ticket, a company bike, IT Leasing options or discounts from our ‘Corporate Benefits’ programme – will help you save money! Every employee will receive an employer\-funded pension and an insurance to support you in case of an accident. You can enjoy 30 days of vacation as well as additional holidays (Christmas and New Years Eve)


• Health: We offer a comprehensive range of health\-related services such as medical check\-ups, Sabbaticals, a lifetime working time account, a family service, joint sports groups or Mindfulness Sessions. Take your pick!


• Internationality: You’ll have opportunities to work internationally \- this can be your place to start and branch out to anywhere we have offices.


• Connecting with colleagues: You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces \- no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We value difference!

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit:www.hsbc.com/careers

Job Reference: DE04553

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