Head of Client Services

WHY WORK WITH US

A senior, long\-term role for someone who wants to own client relationships properly, not juggle campaigns. Our clients stay with us for years because we deliver, and you'll be the person who makes sure that experience holds as we grow.

What makes this role different:

A real leadership seat, reporting directly to our founder, with the autonomy to build how we look after clients.

A professional, no\-drama team that values consistent excellence over flashy pitches.

A genuine consultancy environment where you'll shape strategy, not just service accounts.

You'll be trusted to own outcomes. We judge people on impact, not hours at a desk.

ABOUT US

Jarrett Digital is a specialist Google Ads consultancy. Our founder launched one of Europe's first Google Ads training programmes back in 2008 and has since helped thousands of businesses generate leads, cut wasted spend, and grow consistently through high\-performing campaigns.

We're remote\-first with a reputation for excellence, honesty, and clear communication. Most of our clients are in the US, in professional services: law firms, medical practices, trades and B2B. Clients trust us because we combine deep expertise with rock\-solid reliability.

ABOUT THE ROLE

This is not a Google Ads job. You won't build campaigns or write ad copy. Our team owns their accounts with help from SOPs and Senior PPC team. What we don't yet have is one person who owns the client relationship and client onboarding experience across the whole book. That's this role.

The gap we need you to close: when a client signs, to make sure they are welcomed, onboarded correctly, and leads are up and flowing. You should identify problems before they occur, and preventatively fix them. That's exactly where we need help. We're growing quickly, so we need someone who makes every client feel looked after from day one, and keeps clients for years.

You'll start by getting to know the existing client list, then take full ownership of the client experience and build the systems that let it scale.

KEY RESPONSIBILITIES

Own the client relationship end to end, from the moment they sign through onboarding and across the years that follow.

Own retention across the whole book. Know who's happy, who's gone quiet, and who's at risk, and run the save before it becomes a leaving email.

Design and run onboarding and the launch experience, so no new client feels dropped in those first nervous weeks.

Catch and resolve issues early, escalating only the few that genuinely need the founder.

Build the process behind all of this: the check\-in rhythm, the early\-warning signals, the reporting, so looking after clients well scales as we grow.

Work closely with the account managers.

Spot accounts that could grow, and the moments that call for a real conversation rather than reassurance.

QUALIFICATIONS AND SKILLS

Must\-Have:

3\+ years owning client relationships in an agency or consultancy (client services, account direction, or similar).

A track record of keeping clients who were ready to leave.

Experience building or improving the systems that make good service repeatable, not lucky.

Commercially sharp, calm under pressure, and able to take full ownership without being chased.

Excellent written and spoken English, and comfortable holding relationships with US clients across time zones.

Within commuting distance of Weston\-super\-Mare for one day a week.

Nice\-to\-Have:

Experience in a remote\-first or international team.

Familiarity with Asana, HubSpot, or similar.

A working understanding of paid media (you do not need to be a Google Ads expert).

SUPPORT

You'll work directly with our founder and have the autonomy to build the role as you see fit. This isn't a sink\-or\-swim environment, and it isn't a micromanaged one either. You'll have what you need and be trusted to get on with it.

HOW TO APPLY

Applications are via our website jobs.clairejarrett.com. Please visit the website to submit your CV and, in your covering letter, answer these in your own words:

1\. Tell me about a client relationship you personally saved. What was going wrong, what did you do, and what happened?

2\. We're scaling fast and most of our clients are in the US. How would you keep 80 clients feeling looked after when you can't speak to all of them every week?

3\. Why this role, and why now?

To confirm your attention to detail, please also state in your covering letter whether you're looking for an employed or contract arrangement. We're open and flexible.

Pay: £50,000\.00\-£65,000\.00 per year

Benefits:

• Casual dress


• Free parking


• On\-site parking

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