Head Door Supervisor

The Head Door Supervisor is a SAFECROWDS ambassador who champions a culture of togetherness between the team and our clients, and they will encourage all workers to be the best version of themselves. They will promote a safe, engaging workplace for their team and consistently demonstrate high levels of integrity in all areas of their work.

RESPONSIBILTIES

• Lead and manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.


• Make use of company equipment such as tablets and work phones to effectively manage your team; for example, clocking in and out of shift, logging reports, contacting staff who are late to shift.


• Collaborate with your team and the client to ensure compliance with licensing regulations and venue\-specific policies.


• Monitor and maintain a safe and secure environment for customers, staff, and property.


• Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.


• Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.


• Handle customer inquiries and concerns in a courteous and professional manner


• Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.


• Report incidents and write detailed incident reports as required; including carrying out further investigations where reports are missing information or detail.


• Support with recruiting door staff and stewards; including scheduling and holding interviews.


• Act as the bridge between Head Office, the client and the team to ensure all information is cascaded effectively.


• Managing any conduct issues that arise within the team during the shift in a direct and fair way, linking in with the Operations Manager or HR team as required. For example, lateness, uniform, staff being on position, breaks, breaching customer policies.


• Developing your team through open, honest conversations, and conduct employee appraisals.


• Attend all meetings and training days arranged by SAFECROWDS for the development of you and your team.

• You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.


• You have experience of managing a team of at least 5 people.


• You can demonstrate your security expertise through your operational excellence and industry know\-how.


• You are able to remain calm and adapt when working in high\-pressure situations.


• You have a strong sense of responsibility and accountability.

• A valid SIA Door Supervisor License

Pay: £15\.00\-£20\.00 per hour

Ability to commute/relocate:

• Brixton, Greater London: reliably commute or plan to relocate before starting work (required)

• Head Door Nightclub: 5 years (required)

• SIA Door Supervisor License (required)

This listing is from indeed. View original listing ↗