Head Concierge - Temporary - High End

Location: West London
Contract: Temporary
Hours: Monday to Friday
Salary: £13.85 -£14.80 per hour

Immediate start availalble

About the Role

We are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience.

The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function.

Key Responsibilities

• Lead and supervise the concierge team, ensuring exceptional customer service at all times.


• Act as the primary point of contact for residents, guests, contractors, and managing agents.


• Oversee front-of-house operations and ensure the reception area is presented to the highest standard.


• Manage resident enquiries, requests, complaints, and service issues efficiently and professionally.


• Coordinate contractor access, deliveries, and visitor management procedures.


• Ensure all health and safety, security, and emergency procedures are followed.


• Maintain accurate records, reports, and handover documentation.


• Foster a welcoming, safe, and professional environment for all residents and visitors.

• Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a residential, hospitality, or luxury service environment.


• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Professional appearance and customer-focused approach.


• Ability to remain calm and effective in a fast-paced environment.


• Strong organisational and problem-solving skills.


• Good IT literacy and experience using building management or concierge systems.

• Experience within a high-end residential development.


• Knowledge of health and safety and security procedures.


• First Aid qualification.

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