Guest Service Coordinator, At Your Service - Copenhagen Marriott Hotel

2\. juni 2026 \- 30\. juni 2026
Copenhagen Marriott Hotel is looking for Guest Services Coordinator – At Your Service

Are You Our New Colleague?

Are you passionate about creating memorable guest experiences and delivering exceptional service? At Copenhagen Marriott hotel, we believe every guest interaction matters. We are looking for an enthusiastic and service\-minded Guest Services Coordinator – At Your Service to join our dynamic team and become the voice of our hotel.

In this role, you will be at the heart of the guest experience, ensuring every request is handled with professionalism, warmth, and efficiency. If you enjoy working in a fast\-paced luxury environment and thrive on exceeding expectations, we would love to meet you.

About the Job

As a Guest Services Coordinator – At Your Service, you will serve as the main point of contact for our guests and act on their needs throughout their stay. You will handle guest requests, provide information, coordinate with various hotel departments, and ensure seamless communication to deliver outstanding guest experience.

You will play an important role in maintaining the high standards of service associated with the Marriott brand and contribute to creating unforgettable stays for our guests.

You will be reporting directly to the Reservations \& Guest Services Manager and will be part of the Front Office team.

Tasks

• Answer incoming guest calls and emails and respond to requests in a timely and professional manner


• Coordinate guest requests with relevant hotel departments


• Provide information about hotel facilities, services, and local attractions


• Handle guest concerns and resolve issues with empathy and efficiency


• Process wake\-up calls, process room service orders, and promote the hotel’s restaurant


• Maintain accurate records of guest requests and follow up to ensure satisfaction


• Ensure all communication reflects Marriott’s brand standards


• Build positive relationships with guests and colleagues alike


• As part of the front office team, you will assist in daily operations when needed such as check\-ins, check\-outs, luggage etc.


• You will support the reservation team in their work on a daily basis.

We are looking for someone who is passionate about hospitality and enjoys delivering personalized service.

You preferably have:

• Previous experience in hospitality, guest services, front office, or customer service


• Excellent communication skills in English (additional languages are an advantage)


• A professional and positive attitude


• Strong written communication skills


• Strong multitasking and organizational skills


• The ability to remain calm and service\-focused in busy situations


• Good knowledge of computer systems and telephone handling


• A team\-oriented mindset and willingness to support colleagues across departments

Additional Information

This position includes flexible working hours, and shifts may vary throughout the day, evenings, weekends, and holidays depending on operational needs.

We offer an exciting opportunity to work in an international luxury hotel environment with excellent development opportunities.

Copenhagen Marriott Hotel is located in the center of Copenhagen by Kalvebod Brygge right next to the harbor canal with 406 rooms and 14 meeting rooms. Copenhagen Marriott Hotel is part of Bellagroup, one of Denmark’s leading businesses in the hotel, conference, event and hospitality industry.

Our business is about hospitality. Every year we welcome more than 1 mio. guests from all over the world to our venues and hotels in Copenhagen. At Bellagroup we base our work on the concept of Responsible Hospitality. This means that we, in addition to delivering the best possible service for our guests and customers, also take responsibility for the impact that our business has on society and the environment and strive to affect our surroundings positively.

The company offers great employment benefits such as health care, staff parties, discounted rates on hotel rooms and dining experiences.

We offer a wide range of job opportunities in a diverse environment with room for individual and professional development. Our culture has strong roots in the role of hosting and is also based on a firm belief that our joint efforts – working as One Team, greater together – make a noticeable difference.

Lokationer

Copenhagen Marriott Hotel

Dette opslag er fra indeed. Se originalopslag ↗