Guest Service Agent (M/F) | Tivoli Avenida Liberdade Lisboa Hotel

Join Tivoli Hotels \& Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long\-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels \& Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F\&B, while providing insider destination knowledge.

What will be your mission?
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As Guest Service Agent, you will be a key member of our Front Office team, you will be the personal point of contact for our guests from arrival to departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests with the highest level of courtesy, efficiency and friendliness.

What will you do?
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• Answer and forward requests and enquiries from our guests by telephone and email.


• Know how to handle our guests' complaints and be the expert when it comes to knowledge about your hotel.


• Be able to work with all hotel departments in a calm and focused manner, providing administrative support to the entire hotel and front office team.


• Celebrate the art of hospitality and your dedication to our guests is reflected in our equally caring approach to you.

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.


• Degree or diploma in Hotel Management or equivalent.


• Fluency in local language is a must and high level of English is required.


• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.


• Customer service focus.


• Flexibility to respond to a variety of work situations.


• Strong communication skills.


• Sales oriented.


• Ability to work independently and as a part of a team.

At Minor Hotels Europe \& Americas we are committed to shaping exciting careers worldwide and cross\-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.


• Career development opportunities full of national and international challenges.


• Wide range of training programmes to enhance your skills.


• Wellbeing initiatives.


• Team member recognition programmes, including Memorable Dates.


• Ability to make a difference through our sustainability programme and volunteering initiatives.


• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.


• Additional Dismissal Day to Celebrate Anniversary Day


• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants


• Health insurance


• Home Medical Assistance


• Healing Medicine


• Dining room with free access to employees and interns


• Free uniform and access to laundry room for uniform cleaning


• Participation in various internal actions and in social and environmental responsibility projects


• Protocols with local partners \- access to discounts for employees

*Minor Hotels Europe \& Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.*

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