Guest Experience Manager

Guest Experience Manager \- Glasgow

At Point A, we don't just provide a bed; we provide heartfelt hospitality. As our Guest Experience Manager, you won't just be managing a team: you will own and elevate every aspect of the guest journey, ensuring consistency, quality, and memorable experiences that set us apart from competitors.

Why this role?

• Take ownership of a critical guest\-facing function


• Work in a brand that is growing and innovating quickly


• Join a company where talent is recognised and promoted


• Make a real, visible impact on both guests and the business

What we’re looking for: A kind, caring, and dynamic leader who can deputise for the Hotel Manager and lead all guest experience initiatives. If you are passionate about boutique service and believe that people are what make service great in hospitality, you’ll fit right in. Successful candidates will need to have experience in an assistant manager/deputy manager role.

The Perks:

• Competitive Salary (40\-hour contract)


• 33 Days Annual Leave


• Incredible career progression across the Queensway Group (Hotels, Starbucks, KFC \& more)


• Annual Awards in London \+ Wagestream \& EachPerson discounts

About Point A Hotels

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.

In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.

Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

About Queensway

Queensway Group is a family\-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a members club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.

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