Guest Experience Manager
Job Ref: CG12793Branch: The Gantry Hotel LondonLocation: The Gantry Hotel London, LondonSalary/Benefits: Great Salary \+ Cairn Staff Rate \+ Other Benefits!Contract type: PermanentHours: Full TimeHours per week: 40Posted date: 05/06/2026Closing date: 19/07/2026 Hospitality Starts Here – Build Your Future with The Gantry
Are you ready to grow your career in hospitality? At The Gantry, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the role…
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This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations! You'll have a passion for making guests happy, have innovative ideas on how to deliver “wow moments,” and enjoy looking for resolutions to any matters raised.
Reporting to the Front of House Manager, the Guest Experience Manager will own the hotel foyer creating a buzzing atmosphere where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in\-between!
You'll be available to assist with guest requests and also highlight key loyalty members VIPs to ensure a seamless experience is had by all.
You'll also be responsible for ensuring that our guest feedback is responded to in a timely manner – in person, by phone and by responding to our online reviews.
Within the role you will act as Duty Manager on a regular basis allowing you to ensure that an amazing guest experience is being delivered across all departments within the hotel.
About you…
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- Will be motivated to go beyond the guest expectations and have a can\-do approach to working life \- essential for this position
+ Previous experience within a branded or a 4\-star property is desirable
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest\-focused properties.
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