GP Receptionist
Job Summary
We are seeking a professional, organised and personable Receptionist to join our busy GP practice team. As the first point of contact for patients, visitors and callers, you will provide a welcoming and efficient service while delivering vital administrative support to the practice.
This is an excellent opportunity for an individual with strong customer service and administrative skills who enjoys working in a fast\-paced healthcare environment and is committed to delivering high standards of patient care.
Working Hours
The successful candidate will work a range of reception shifts across the week, covering both morning and afternoon sessions to meet the operational needs of the practice. Working hours will be agreed in line with the needs of the role and may vary from week to week. Shifts may be scheduled between 07:45–13:30 and 13:30–18:45, Monday to Friday. Flexibility is required, as additional hours or changes to the working pattern may be necessary to provide cover for annual leave, sickness absence and service demands.
Key Responsibilities
- Provide a professional and courteous reception service to patients, visitors and healthcare professionals.
- Accurately update and maintain patient records within the clinical system.
- Manage and monitor the practice appointment system.
- Process appointment requests received by telephone, online and in person.
- Support the administration of the practice's total triage system.
- Answer incoming telephone calls, dealing with enquiries appropriately or directing calls to the relevant person or department.
- Signpost patients to appropriate services and support.
- Respond to enquiries from patients, staff and external agencies in a timely and professional manner.
- Undertake general administrative duties, including scanning, photocopying, filing and document management.
- Register new and temporary patients, ensuring accurate data entry and record maintenance.
- Update patient healthcare records as required.
- Direct requests relating to Subject Access Requests (DSARs), insurance reports, DVLA forms and other documentation to the appropriate team.
- Conduct clinical system searches and reports as requested.
- Provide administrative support to clinical and management teams.
- Act as a chaperone where required and appropriately trained.
- Maintain confidentiality and comply with GDPR, safeguarding and information governance requirements.
- Support the delivery of enhanced services and practice initiatives.
- Complete all mandatory training and participate in induction and development programmes.
- Contribute to quality improvement, clinical governance and patient safety initiatives.
- Maintain a clean, organised and professional reception environment.
- Participate in regular appraisals, supervision and performance development activities.
- Undertake any other duties appropriate to the role as requested by management.
- Experience of working with members of the public in a customer\-facing role.
- Excellent communication and interpersonal skills.
- Professional and confident telephone manner.
- Strong organisational and administrative skills.
- Good IT skills, including Microsoft Office and Google Workspace.
- Ability to prioritise workload and multitask effectively.
- Excellent attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Professional, empathetic and patient\-focused approach.
- Previous experience working in a GP practice, NHS setting or healthcare environment.
- Experience using clinical systems such as Sytem1 Web.
- Previous reception or administrative experience.
- Understanding of confidentiality, information governance and safeguarding principles.
- Satisfactory Enhanced Disclosure and Barring Service (DBS) check.
- Evidence of the right to work in the UK.
- Two satisfactory employment references.
- Commitment to maintaining patient confidentiality and complying with GDPR and Information Governance requirements.
- Ability to complete and maintain mandatory training, including safeguarding, health and safety, infection prevention and control, and data security awareness.
- Understanding of and commitment to safeguarding children and vulnerable adults.
- Ability to work flexibly to support the operational needs of the practice, including providing cover for annual leave and sickness where appropriate.
- Commitment to equality, diversity and inclusion, treating all patients, colleagues and visitors with dignity and respect.
- Ability to comply with practice policies, procedures and professional standards at all times.
- NHS Pension Scheme (where applicable).
- Supportive and friendly working environment.
- Training and development opportunities.
- Employee Assistance Programme.
- Generous annual leave entitlement.
- Opportunity to work within a dedicated primary care team.
We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based on merit, skills, experience and the needs of the practice.
Pay: From £12\.71 per hour
Benefits:
- Company pension
- Employee discount
- Health \& wellbeing programme
- On\-site parking
- Are you confident using computer systems (e.g. Microsoft Office or similar)?
- Do you have previous experience working in a customer facing role?
- Are you able to work a flexible shift pattern between 07:45–13:30 and 13:30–18:45, Monday to Friday, and provide additional cover for annual leave and sickness where required?
- Are you comfortable handling a high volume of calls and face\-to\-face enquiries?
- United Kingdom (required)
- Hitchin SG5 1ND (preferred)
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