GP Reception/Admin Team Leader

Job Summary
We are seeking a dedicated and experienced GP Reception/Admin Team Leader to oversee the administrative operations within our GP practice. The successful candidate will be responsible for supervising the reception team, managing daily workflows, and ensuring exceptional patient service. This role offers an opportunity to utilise management skills within a dynamic healthcare environment, contributing to the smooth running of the practice and supporting our commitment to high\-quality care. The position is paid and suitable for individuals with relevant supervisory and management experience, ideally with healthcare background.

Duties

• Lead and supervise the reception and administrative team, ensuring efficient daily operations.


• Oversee appointment scheduling, patient communication, and administrative tasks to maintain high standards of patient service.


• Support human resources functions such as staff training, performance reviews, and recruitment processes.


• Collaborate with practice staff to ensure smooth coordination between administrative and clinical teams.


• Maintain organised records of patient information, appointments, and financial data in accordance with data protection regulations.


• Assist in implementing practice policies and procedures to optimise operational efficiency.


• Handle patient enquiries professionally via phone or email, resolving issues promptly, including complaint resolution.


• Champion and contribute to a positive team environment by providing leadership and motivation.

• Proven supervising experience in an administrative or management role.


• Strong organisational skills with the ability to manage multiple priorities effectively.


• Knowledge of human resources practices such as staff development and performance management.


• Healthcare experience is highly desirable but not essential.


• Excellent communication skills with a professional approach to patient interaction.


• Ability to lead a team confidently while fostering a collaborative work environment.


• Proficiency in office software applications such as MS Office Suite or equivalent programmes. This role offers an engaging opportunity for a motivated individual to lead our reception/admin team within a supportive GP practice committed to excellence in healthcare.

Benefits:

• Free parking


• On\-site parking

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