Global Account Manager (Virtual

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Global Account Manager (Virtual – EMEA Based) is a senior client leadership role responsible for driving the overall growth of a strategic account portfolio, with full ownership of the P\&L, gross profit contribution, and program performance.

This senior leadership role serves as the primary point of contact for the account and leads a high\-performing delivery team — owning client strategy, relationship health, service excellence, and revenue growth within a dynamic global staffing environment.

Responsibilities:

• Client Relationship Management


• Serve as the senior strategic advisor and primary point of contact for key client stakeholders and executive decision makers


• Conduct regular face\-to\-face engagement to ensure high satisfaction, anticipate future needs, and consult on program enhancements


• Serve as the escalation point for service delivery issues, driving proactive and timely resolution


• Growth \& Pipeline Development


• Drive portfolio growth by expanding core and adjacent business lines across the client’s locations and subsidiaries


• Own the full pipeline lifecycle — from opportunity identification through proposal, negotiation, and close


• Negotiate contract renewals ahead of expiration to strengthen terms, protect margins, and secure long\-term partnerships


• Team Leadership \& Network Development


• Build, lead, and inspire a high\-performing account delivery team focused on client outcomes


• Foster deep and wide customer and industry networks that generate active, sustained relationships across existing and new contacts


• Collaborate closely with field teams and peers to share knowledge, align on priorities, and maintain consistent client engagement


• Strategic Account Planning


• Develop a thorough understanding of each client’s business objectives, leveraging field knowledge and external sources to inform strategy


• Create and maintain strategic account plans that set the agenda for sustained growth and client value


• Establish and manage client Statements of Work (SOWs), including change requests, ensuring execution aligns with agreed scope


• Value Creation \& Operational Excellence


• Identify and replicate successful program models across accounts; document learnings for broader team benefit


• Continuously surface value\-added solutions that enhance the client experience and drive operational innovation


• Prepare and deliver compelling monthly, quarterly, and annual business reviews that demonstrate impact and set the agenda for future growth

• 12\+ years of progressive experience in account management, client services, or business development — ideally within a staffing, workforce solutions, or B2B services environment


• Proven track record of growing and retaining complex, multi\-site enterprise accounts with full P\&L accountability


• Strong financial acumen, including the ability to analyze financial statements, identify margin drivers, and implement strategies that sustainably improve profitability


• Exceptional relationship builder with demonstrated ability to influence and align stakeholders at all levels — internally and externally


• Strategic thinker who balances long\-term client vision with near\-term delivery priorities and operational realities


• Commands executive presence in client and leadership settings — articulating a compelling value narrative with authority, clarity, and credibility


• Collaborative people leader who brings out the best in cross\-functional teams and holds a high bar for client satisfaction and service excellence

Travel: As required by client relationship and business needs

Compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well\-being.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

This listing is from indeed. View original listing ↗