German Speaking Customer Support Representative

Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer\-centered individuals to join our vibrant, multicultural German\-Speaking Financial Support Team based in Porto, Portugal.

Role Summary

Representing a world\-leading financial institution, you will deliver high\-quality service, build lasting client trust, and support a seamless digital banking experience for German\-speaking users.

Primary Responsibilities

• Client Support: Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.


• Issue Resolution: Troubleshoot complex account issues and escalate specialized cases to internal technical units.


• Compliance: Maintain strict adherence to global banking regulations, security protocols, and privacy standards.


• Data Entry: Maintain up\-to\-date interaction logs and accurate client profile details in enterprise software platforms.

• Languages: C1/C2 German fluency with B2 English proficiency for internal communication and training.


• Communication: Strong interpersonal skills, professional phone etiquette, and the ability to explain financial concepts simply.


• Adaptability: Eager to learn modern financial software systems, administrative tools, and fast\-paced procedures.


• Experience: Banking experience is not required; full paid onboarding is provided to ensure your long\-term success.

• Salary: Attractive base pay aligned with a comfortable lifestyle in Porto.


• Health \& Wellness: Comprehensive private medical and life insurance starting on day one.


• Growth: Clear internal progression structures with leadership roles regularly filled from within.


• Workplace: Contemporary office facilities with open, collaborative working spaces.


• Culture: Dynamic international atmosphere featuring language clubs, social events, and recreational sports leagues.

• Accommodation: Private room in a company\-managed apartment provided upon arrival.


• Travel: Full reimbursement for your initial flight ticket to Portugal.


• Admin Support: Hands\-on assistance from HR to secure your tax (NIF) and social security numbers.

Ready to start a career in financial customer support on Portugal's coast? Apply today by submitting your current resume in English.

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