German Speaking Customer Advisor

\*\*\* Location: Porto, Portugal (On\-Site Position) \*\*\*
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Are you ready to use your language skills in one of Europe's most beautiful coastal cities? We are looking for helpful and detail\-oriented German speakers to join our international team in Porto.

In this role, you will represent a world\-leading bank. Your job is highly human\-focused: solving problems, building trust, and ensuring every customer has a smooth banking experience.

Your Mission \& Tasks

• Customer Support: Help customers via phone and email with account management, online banking tools, and general financial services.


• Problem Solving: Identify what the client needs, break down complex questions, and provide quick, high\-quality solutions or forward the case to the right specialist.


• Security \& Compliance: Ensure every conversation follows the strict safety and legal rules required in international banking.


• Digital Tools: Use advanced company software to keep perfect records and maintain an accurate history for every customer.

What We Are Looking For

• Language Skills: Near\-native or fluent German (C1/C2 level), plus a good command of English (B2 level).


• People Skills: Naturally good with people, with the ability to stay professional while making complex financial ideas easy to understand.


• Fast Learner: Able to thrive in a fast\-paced environment and genuinely interested in learning new software and banking processes.


• Experience: No previous finance or customer service experience is required! We provide fully paid, professional training to ensure your success.

Benefits and Workplace Culture

• Competitive Pay: A monthly salary package built for a comfortable and stable life in Portugal.


• Full Insurance: Complete health and life insurance starting from your very first day.


• Career Growth: We believe in promoting from within; most of our Managers and Quality Analysts started in this exact role.


• Modern Office: Work on\-site in a high\-tech facility equipped with the latest tools and innovation zones.


• Social Life: Join a diverse team with regular company parties, sports tournaments, and language exchange groups.

Relocation Support (Moving to Portugal)

• Guaranteed Housing: Get a private room in a high\-quality, company\-managed apartment from the day you arrive.


• Paid Travel: We will fully pay you back for your flight to Porto.


• Paperwork Help: Personal, hands\-on help with local tax (NIF) and social security numbers so your move is completely stress\-free.

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