General Ops Manager

ABOUT BOULEVARD EVENTS

Boulevard Events is a family\-run business that's been catering events across London since 1988\. Two generations in, we've built a reputation for great food, bold cocktails, and service that guests remember \- and we're now taking over F\&B operations at WeWork Waterloo, building the team from scratch. Come be part of that first chapter.

THE SITE

At WeWork Waterloo, Boulevard Events runs the full F\&B offer: a 9th floor kitchen, a 16th floor bar, in\-house events, and ongoing catering contracts for several resident companies. It's a varied, fast\-paced site — no two days look the same.

Operating Pattern

• Kitchen (9th floor): Monday – Friday (breakfast \& lunch)


• Guest Member Bar (16th floor): Tuesday–Friday, unless an event is on\-site \- the event then takes over bar service


• Events: held on the 16th floor and across other areas of the premises as required

We're looking for a hands\-on General Ops Manager to take full ownership of day\-to\-day operations across Kitchen, Bar, Events and Catering at WeWork Waterloo. You'll be the site lead \- the person who makes sure every stream runs tight, every team member knows what's expected, and every client and guest gets a great experience. You'll work closely with Boulevard Events' Head Management on strategy, reporting and standards, while owning execution on the ground.

KEY RESPONSIBILITIES

• Own overall site operations across Kitchen (9th floor), Bar (16th floor), Events and Catering


• Manage rotas, recruitment, staffing levels and day\-to\-day team leadership across FOH and BOH


• For events: work closely with the Boulevard Events team to follow up on and confirm function sheets ahead of every event


• Source and manage temporary/agency staff through staffing agencies to cover gaps and peak demand (when required)


• Oversee stock, ordering and supplier relationships site\-wide


• Ensure compliance with licensing, food safety and H\&S standards at all times


• Act as the main point of contact for WeWork site management and resident\-company catering clients


• Work closely with the Boulevard Events team to confirm function sheets ahead of every event, and lead delivery on the day through to breakdown


• Report performance, issues and opportunities back to Boulevard Events Head Management


• Proactively identify and seek out opportunities to grow revenue, improve service and strengthen the site’s overall performance


• Recruit, train and develop the site team; hold the standard for service and food quality

• Function sheet accuracy and on\-time confirmation for every event


• Rota fulfilment vs. agency spend kept within budget


• Cost control: stock management, GP% and wastage against target


• Reporting: timely, accurate submission of site performance reports (ops, financials, stock) to Boulevard Events Head Management


• Client and member satisfaction (WeWork site feedback, resident\-company feedback)


• Zero food safety / H\&S non\-conformances on audit


• Staff retention and reduced reliance on agency staff over time

Essential

• Proven experience managing multi\-stream F\&B operations (kitchen, bar, events or catering)


• Strong people\-management, rota and staffing\-agency management experience


• Right to work in the UK (no sponsorship available)


• Comfortable owning budgets, stock and supplier relationships

• Personal Licence holder


• Food Safety qualification (Level 2 or above)


• Experience in a corporate/workplace hospitality or members'\-club environment


• Any additional relevant certification

• Competitive salary, based on experience


• Permanent contract, 40\-45 hrs/week


• Weekday\-based role \- real work\-life balance, with weekends off (aside from the rare event)


• Training and courses provided


• The opportunity to shape a brand\-new site from day one

Work Location: In person

This listing is from Indeed. View original listing ↗