General Manager

Job Introduction

• 40 Hours per week


• £47,000 \- £49,000 plus Sodexo rewards and benefits


• On site free gym

We are seeking an experienced, highly resilient and dynamic General Manager to lead a large, multi\-site Defence portfolio delivering a full range of soft FM services, with key operations based at RAF Benson within the Hestia South region. This is a senior leadership role requiring someone who thrives in a fast\-paced, high\-pressure environment and can confidently manage scale, complexity, and change.

You will oversee day\-to\-day operational delivery across RAF Benson, ensuring contractual compliance, service excellence, strong financial performance, and consistently high client satisfaction.

This role requires a visible, decisive leader who can unite and develop large, diverse teams, drive performance, embed a culture of accountability and continuous improvement, and identify opportunities for growth across the contract.

Key Responsibilities

• Lead and manage all operational activities across designated Defence sites.


• Ensure contractual obligations, service level agreements (SLAs), KPIs and compliance requirements are consistently achieved.


• Drive operational performance, service excellence and continuous improvement initiatives.


• Manage budgets, labour costs and financial performance to achieve commercial objectives.


• Build and maintain strong relationships with clients, stakeholders and site partners.


• Lead, coach and develop department managers and operational teams.


• Ensure compliance with all Health \& Safety, Food Safety and legislative requirements.


• Support business growth opportunities and additional service offerings.


• Oversee audit readiness and ensure successful outcomes from internal and external audits.


• Act as Duty Manager and provide leadership support during weekends and holiday periods when required.

You will be an experienced operational leader with a strong background in facilities management or soft FM services and a proven ability to manage large\-scale operations.

Essential Requirements

• Previous management experience within the Facilities Management or Soft Services sector.


• Strong leadership and people management skills.


• Experience managing employee performance, recruitment, training and development.


• Excellent communication and stakeholder management skills.


• Strong financial and commercial awareness.


• Knowledge of Health \& Safety and Food Safety requirements.


• Ability to analyse operational challenges and implement effective solutions.


• Competent in Microsoft Office applications including Word, Excel and Outlook.


• Ability to work independently while leading diverse teams.

• Experience working within a Defence or military environment.


• Previous experience in a similar General Manager role.


• IOSH Managing Safely qualification or equivalent.


• Food Safety qualification equivalent to Level 3\.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health \& wellbeing support


• Employee Assistance Programme for personal, legal, and financial advice


• 24/7 virtual GP \& lifestyle rewards


• Discounts for you \& family


• Financial tools \& retirement plan


• Cycle to Work \& Paid volunteering day

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

This listing is from indeed. View original listing ↗