General Manager

Site Location: Glasgow and outskirts area.

Who we are

At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business.

We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.

With 20 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer and offer a range of benefits for our people including 28 days holiday, food \& drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.

Our Mission

Creating a sense of belonging for our partners and customers is fundamental to our business.

Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.

As a store leader, working in one of our dynamic stores, you’ll be setting the example and leading from the front on shift. A typical day could include:

• Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partners


• Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance


• Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs


• Cascading and rolling out of new initiatives to enable operational excellence and drive business results


• Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations


• Setting challenging and realistic goals to drive engagement and improve partner performance

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

Job Type: Full\-time

Pay: £39,000\.00 per year

Benefits:

• Discounted or free food


• Employee discount


• Health \& wellbeing programme


• On\-site parking

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from indeed. View original listing ↗