General Manager

General Manager – Gilbanks, Premium Serviced Office Provider

Gilbanks is looking for an exceptional General Manager to lead our Bristol site.

This is a key leadership role within Gilbanks, with responsibility for the overall operation, customer experience, team and commercial performance of the site.

Our Bristol location is an exciting opportunity to join Gilbanks at an important stage of its growth. As General Manager, you will play a central role in establishing the site, building a strong team and creating the high standards and customer experience that Gilbanks is known for.

You will take ownership of the site and be responsible for ensuring that everything operates smoothly, professionally and to the highest standard. From the presentation of the workspace and day\-to\-day facilities, to customer relationships, team performance and commercial results, you will have a broad remit and a genuine opportunity to make an impact.

Key Responsibilities/Duties

Team Leadership \& Development – Lead, support and develop the site team, including staffing, absence management, performance, recruitment, onboarding and training.

Customer Experience \& Retention – Deliver an exceptional customer journey from onboarding through to offboarding, maintaining strong relationships, resolving complaints and driving customer satisfaction and retention.

Site Operations \& Standards – Take overall responsibility for the smooth day\-to\-day running of the site, ensuring consistently high standards of presentation, service and operational delivery.

Facilities, Suppliers \& Maintenance – Manage relationships with the Building Manager and suppliers, oversee maintenance and service issues, and ensure the building and site are maintained to the required standard.

Helpdesk \& Service Delivery – Own the site helpdesk, ensuring customer requests, issues, upgrades and service requirements are dealt with promptly, professionally and effectively.

Health, Safety \& Compliance – Maintain responsibility for Health \& Safety within the site, ensuring appropriate training, documentation, reviews and compliance are maintained.

Sales, Marketing \& Community – Support the commercial performance of the site through viewings, renewals, additional revenue opportunities, customer events and community engagement.

Projects \& Continuous Improvement – Take ownership of site and company projects, identifying opportunities to improve processes, standards and the overall customer and team experience.

Company Benefits

25 Days Holiday \+ Bank Holidays

Uniform allowance upon joining

Birthday leave

Company Pension Scheme

Excellent training and career development opportunities

Why Gilbanks?

At Gilbanks, premium service isn’t an added benefit – it’s the standard.

We’re a growing business, meaning you’ll have the opportunity to shape the Bristol site, build your team, influence how we operate and make a visible impact on the growth of the business.

You’ll work alongside an experienced leadership team, have the autonomy to make decisions and be part of a business that genuinely cares about the quality of what it delivers.

If you’re the kind of person who walks into a building and immediately notices what could be better, takes pride in creating an exceptional customer experience and wants to lead a team that is genuinely proud of what they do, we’d like to hear from you.

This is an opportunity to make Bristol yours.

Pay: From £35,000\.00 per year

Application question(s):

• In your own words, why have you applied for the role of General Manager at Gilbanks?

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