General Manager (Full Time)

General Manager

True Craft Pizza \& BeerTottenham \& Walthamstow, London

Salary: £40,000–£45,000 per annum

Plus: TRONC tips (typically worth around £3,000 per year)

Hours: 45 hours per week (primarily shift\-based, with dedicated management and administrative time)

Holiday: 31 days per year (includes 3 day Christmas break)

About True Craft:

True Craft is an independent neighbourhood pizza and craft beer business with two venues in Tottenham and Walthamstow. We're passionate about great beer, fantastic pizza and creating welcoming spaces where customers feel at home.

Our reputation has been built by caring about the details \- great service, quality food and drink offering, high standards, an organised operation and a team that genuinely enjoys working together.

We're now looking for an exceptional General Manager to help lead the next chapter of the business.

This isn't a corporate management role. You'll work closely with the owners, have genuine autonomy and play a key part in shaping the culture, standards and future of the business.

The Role:

This is a hands\-on leadership position.

You'll spend most of your time working alongside the team on the floor, leading busy services, coaching staff and ensuring both venues operate to the highest standards.

Your primary base will be our Tottenham venue, although you'll oversee both Tottenham and Walthamstow, leading our front of house team and working closely alongside our Kitchen Manager to create one cohesive team across both the bar and kitchen.

We're not simply looking for someone to manage shifts.

We're looking for someone who builds great teams.

What Success Looks Like:

After your first year in the role you will have:

• Built a motivated, accountable team that enjoys coming to work.


• Created clear standards that everyone understands and follows.


• Recruited and developed strong people who are capable of progressing within the business.


• Introduced a consistent onboarding and probation process for every new member of staff.


• Created organised, clean and well\-run venues that staff are proud to work in.


• Built a management structure where problems are dealt with early rather than allowed to develop.


• Helped create an outstanding experience for both customers and colleagues.

Key ResponsibilitiesLeadership \& Team Culture:

Your biggest responsibility will be developing people.

You'll lead by example every day, creating a positive culture built around professionalism, accountability and teamwork.

You'll:

• Build a team culture where people enjoy coming to work.


• Lead with fairness, consistency and professionalism.


• Create clear expectations for every member of the team.


• Hold staff accountable whilst helping them develop and perform at their best.


• Build trust without losing professional boundaries.


• Coach supervisors and Assistant Managers to become stronger leaders.

Recruitment, Onboarding \& Development:

Finding the right people is one of the most important parts of this role.

You'll be responsible for:

• Recruiting outstanding people.


• Conducting interviews and trial shifts.


• Completing all onboarding documentation.


• Delivering an induction for every new starter.


• Providing consistent training and coaching.


• Manage probation and ongoing performance.

Operational Excellence:

You'll take genuine pride in maintaining exceptionally well\-run venues.

You'll ensure:

• Excellent housekeeping throughout both sites.


• Outstanding cleanliness and hygiene.


• Well\-organised back\-of\-house areas.


• Consistent daily and weekly procedures.


• Equipment is maintained and cared for.


• Standards never slip.


• Identifying and resolving issues \- taking ownership of problems (not just escalating)

You'll notice the little things before customers do.

Customer Experience:

You'll create memorable customer experiences by:

• Ensuring every customer receives warm, knowledgeable and friendly service.


• Being visible on the floor.


• Leading busy services.


• Supporting the team during challenging shifts.


• Resolving customer issues professionally.


• Maintaining excellent communication between the bar and kitchen.

Commercial Responsibilities:

You'll work closely with the owners to ensure both venues continue to operate successfully.

Responsibilities include:

• Weekly meetings and clear ongoing communication with the owners to ensure the smooth running of both venues.


• Managing rotas, staffing levels, recording hours for payroll. Optimising the rota to ensure staff numbers are not excessive or lacking


• Keeping labour costs under control.


• Ordering beer, bar stock and consumables.


• Managing supplier and service provider relationships.


• Monitoring stock levels and reducing waste.


• EPOS administration.


• Supporting the continued success of both venues.


• Bringing constructive ideas to the table, with a plan for delivery

Who We're Looking For:

The right person will be:

• A natural leader who enjoys developing people.


• Calm under pressure.


• Highly organised.


• Conscientious and reliable.


• An excellent communicator.


• Confident holding people accountable.


• Passionate about creating positive team cultures.


• Hands\-on and happy leading from the front.


• Proud of maintaining exceptionally high standards.

What matters most is your attitude, leadership style and ability to bring the best out of people.

Essential Experience:

• Previous hospitality management experience.


• Experience managing teams.


• Experience recruiting, training and developing staff.


• Strong organisational skills.


• Availability to work evenings, weekends and key trading periods.

Why Join True Craft?

• Join a respected independent hospitality business.


• Work directly with the owners.


• Genuine autonomy and influence over how the business operates.


• Competitive salary plus additional monthly TRONC tips.


• Paid holiday with additional 3 days at Christmas.


• Opportunity to make a real impact rather than simply follow a corporate playbook.

If you're passionate about hospitality, enjoy developing people and take pride in creating great teams and exceptional customer experiences, we'd love to hear from you.

Pay: £40,000\.00\-£45,000\.00 per year

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Flexible schedule


• Sick pay

Ability to commute/relocate:

• London N15 5NR: reliably commute or plan to relocate before starting work (required)

Application question(s):

• The primary venue is located in Tottenham, London. Are you willing and able to commute to this location?


• Why are you interested in working for an independent business rather than a chain?

Experience:

• Food and Beverage Manager: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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