General Manager
Job Title: General Manager
Location: Boundary Outlet, Walsall
Hours: 40 hours a week working 5 days out of 7
About us:
Boundary Outlet is a leading multi\-department retail destination, offering premium brands at outlet prices across fashion, home, and catering. Our success is built on strong leadership, commercial focus, and great teams delivering a consistently high\-quality customer experience.
Role Overview:
As General Manager, you will have full accountability for the commercial and operational performance of the store, including all catering operations. You will lead large, multi\-disciplinary teams, drive profitable growth, and create a positive, high\-performing culture where people are clear on expectations, supported to succeed, and proud of the standards they deliver.
Key Responsibilities:
- Lead, motivate, and develop retail and catering management teams to achieve sales, service, and profitability targets.
- Take ownership of day\-to\-day operations across the store and catering outlets, ensuring efficiency, consistency, and excellent customer experience.
- Manage budgets, forecasts, and KPIs, driving performance through effective planning, cost control, and clear accountability.
- Ensure full compliance with company policies, food safety standards, health \& safety legislation, and legal requirements.
- Work closely with department and catering managers to optimise merchandising, menus, stock levels, space utilisation, and presentation.
- Oversee recruitment, training, succession planning, and performance management across all departments.
- Analyse sales, labour, and customer data to identify opportunities, manage risk, and support informed decision\-making.
- Act as a visible, hands\-on leader, setting standards through presence, behaviour, and decision\-making.
- Proven experience in a senior retail management role, ideally in a large or multi\-departmental store.
- Strong leadership and team\-building skills with a focus on staff development.
- Excellent commercial awareness and ability to drive financial performance.
- Exceptional customer service skills with a customer\-first mindset.
- Strong organisational and problem\-solving abilities with attention to detail.
- Ability to work under pressure and adapt to changing priorities.
- Proficiency in analysing data and creating actionable strategies.
- Car Allowance
- Life Assurance Scheme
- Private Medical Insurance
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Subsidisied Meals
- Learning \& Development Training
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