General Manager - 12 Bedroom Hotel
Ledbury is a thriving and historic market town in Herefordshire, renowned for its beautiful black\-and\-white timber\-framed buildings, independent shops, food scene and strong sense of community. Situated between the Malvern Hills and Wye Valley, it attracts a mixture of tourists, business travellers, walkers, cyclists and local residents throughout the year.
The town hosts regular markets, festivals and community events, creating a vibrant hospitality environment with opportunities to build strong local relationships and repeat business.
About The Royal Oak Hotel
The Royal Oak Hotel is a well\-established town\-centre hotel located on The Southend in the heart of Ledbury. The property combines guest accommodation, food and beverage facilities, event space and hospitality facilities, serving both overnight guests and the local community.
Key facilities include:
- Hotel accommodation
- Restaurant and bar facilities
- Meeting/function room
- Business and leisure guest market
The Royal Oak Hotel has been closed for a period of time and is now preparing to relaunch under new management. This creates a rare opportunity for the successful candidate to play a pivotal role in bringing the business back to life.
Rather than stepping into a fully established operation, this role requires a manager who is excited by the challenge of building a business from the ground up, establishing operational standards, recruiting and developing teams, rebuilding the hotel's reputation and creating a destination that both locals and visitors want to return to.
This is an ideal opportunity for a commercially minded hospitality professional who enjoys taking ownership, driving change and seeing the direct results of their efforts.
The Role
The successful candidate will lead the reopening and ongoing operation of the hotel, with responsibilities including:
- Supporting the launch and reopening strategy.
- Recruiting, training and developing a high\-performing team.
- Establishing operational procedures and service standards.
- Delivering exceptional guest experiences across all departments.
- Managing daily hotel, food and beverage operations.
- Driving occupancy, food and beverage sales and profitability.
- Developing local business partnerships and community engagement.
- Managing functions, meetings and events.
- Ensuring compliance with all health, safety and licensing requirements.
- Creating a culture of accountability, professionalism and hospitality excellence.
We are seeking a hands\-on hospitality leader with strong commercial awareness, energy and ambition.
The ideal candidate will:
- Have previous hotel, pub, restaurant or hospitality management experience.
- Be comfortable leading a business through a launch or turnaround phase.
- Possess strong leadership and people management skills.
- Be highly organised with excellent attention to detail.
- Have a passion for guest experience and service excellence.
- Be proactive, resilient and capable of solving problems independently.
- Understand how to grow revenue while maintaining operational standards.
This is more than a hotel management role, it is an opportunity to shape the future of a hospitality business from day one. The successful candidate will have the autonomy to help rebuild a well\-known local venue, develop a strong team, and establish The Royal Oak as a destination for both visitors and the local community.
We are looking for someone who sees the challenge of reopening a hotel not as a risk, but as an opportunity to create something exceptional and make a lasting impact on the business.
Competitive salary dependent on experience, with a structured review following the successful reopening and stabilisation of the business.
If you are an ambitious hospitality professional looking for the opportunity to lead, grow and shape a business from launch, we would love to hear from you.
Pay: £30,000\.00\-£45,000\.00 per year
Licence/Certification:
- Personal Licence (required)
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