Front Office Manager (Reception)

Job Ref: INT25295Branch: Mercure LivingstonLocation: Mercure Livingston, LivingstonSalary/Benefits: £28k per annumContract type: PermanentHours: Full TimeShift pattern: 5 days from 7, Early Late shiftsHours per week: 40Posted date: 01/06/2026Closing date: 03/07/2026 Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities


• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa


• Access to Stream \- Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing


• 24/7 access to our employee assistance programme


• Uncapped incentives to reward you for your contributions


• Staff meals on duty


• Free staff parking

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis

What do we need from you?

• You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check\-in and check\-out procedures, and customer service.


• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.


• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.


• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

The Mercure Livingston Hotel is a sophisticated 3\-star hotel in the city heart. Just 16 miles south of Edinburgh and close to some of Scotlands best country parks, it offers guests the perfect blend of style and convenience. With eight meeting rooms and a dedicated restaurant and bar offering international cuisine, it is the prime destination for business and leisure guests.

Whether on a business trip or looking for a weekend away, the hotel can suit all your needs. The Brasserie restaurant bar offers both Scottish and international cuisine, our hotel is the ideal place to relax after a long day. Just 16 miles south of Edinburgh with its world\-famous arts festival, the Mercure Livingston hotel is a great base for exploring central Scotland and West Lothian's country parks. Located just off the M8, the hotel is easily accessible for guests.

Just 16 miles south of Edinburgh with its world\-famous arts festival, the Mecure Livingston hotel is a great base for exploring central Scotland and West Lothian's country parks. We're easy to find, just off the M8\.

This listing is from indeed. View original listing ↗