Front Office Manager
Role: Front Office Manager
Reports to: Operations Manager
Property: Duo Milan Porta Nuova, a Tribute Portfolio
Company Profile
Duo Milan Porta Nuova, Tribute Portfolio is a 4\-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and international cuisine, a Bar and a Courtyard for informal meetings or relaxing breaks, a fully equipped fitness centre and 7 meeting rooms.
The property is part of Marriott International which is the world's largest hotel brand and Westmont Hospitality Group.
We are looking for a Front Office Manager.
Main Tasks
We are looking for an ambitious, dedicated and service\-oriented Front Office Manager to join the team at Duo Milan Porta Nuova and more specifically you will be:
Maintaining Guest Services and Front Desk Goals
- Manages day\-to\-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on\-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day\-to\-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviours of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
- Minimum 3\-5 years of Front Office experience in a hotel environment.
- Previous supervisory or management experience required.
- Service focused personality is essential and guest\-oriented approach
- Strong interpersonal and problem\-solving abilities and the ability to lead by example
- Great communication skills
- Excellent level of written and spoken Italian and English
The selection is aimed at both sexes in accordance with Law 903 / 77\. Send Curriculum Vitae with photo and authorization for data processing in accordance with Art. 13 D. Lgs. 196/2003 and Art. 13 GDPR 679/16\.
Retribuzione: a partire da €1\.800,00 al mese
Benefit:
- Buoni pasto
- Sconti sui prodotti o servizi dell'azienda
- Front Office Manager: 1 anno (Obbligatorio)
- Inglese (Obbligatorio)
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