Front of House Supervisor

At The Club House within Wakefield Trinity Rugby Club, we’re creating a dynamic café/restaurant famous for hearty, fresh meals, match\-day treats, and seasonal dishes that showcase local ingredients and rugby pride. From breakfast for supporters to lunches for families and post\-game plates for sponsors, our focus is on memorable food and a welcoming atmosphere.

Job Overview
We are seeking a dedicated and experienced Front of House Supervisor to oversee daily operations within our bustling hospitality establishment. The successful candidate will be responsible for supervising front\-of\-house staff, ensuring exceptional customer service, and maintaining high standards of food safety and hospitality. This role offers an excellent opportunity for individuals with a passion for food, team management, and delivering memorable guest experiences. Previous experience in restaurant, hotel, or hospitality environments is highly desirable.

Responsibilities

• Supervise and coordinate front\-of\-house staff to ensure smooth service delivery


• Oversee food and beverage service, ensuring timely and efficient operations


• Manage reservations, seating arrangements, and guest enquiries to optimise customer satisfaction


• Uphold food safety standards in accordance with health regulations and company policies


• Lead by example in delivering outstanding hospitality and service excellence


• Train new staff members on service procedures, health \& safety protocols, and company standards


• Handle customer complaints professionally and resolve issues promptly


• Collaborate with kitchen staff to ensure seamless communication between front\-of\-house and kitchen operations


• Maintain cleanliness and organisation of the front\-of\-house area

Qualifications

• Proven supervising experience within a restaurant, hotel, or similar hospitality setting


• Strong leadership skills with the ability to manage a diverse team effectively


• Knowledge of food preparation, cooking, and food safety regulations


• Experience in serving, hospitality, or culinary roles is advantageous


• Excellent organisational skills with the ability to multitask under pressure


• Good communication skills and a friendly demeanour towards guests and team members


• Previous experience in restaurant or kitchen environments is desirable but not essential


• Ability to work flexible hours including evenings, weekends, and holidays as required

This role is ideal for motivated individuals looking to advance their career within the hospitality industry while delivering exceptional guest experiences.

Pay: From £13\.00 per hour

Benefits:

• Employee discount


• On\-site parking

Work Location: In person

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