Customer Service Advisor - Projects

Customer Service Advisor \- Projects

Wakefield, West Yorkshire

£27,497\.64 basic per annum (up to £4k bonus plus uncapped commission structure) \- Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.

We are recruiting for an office based Project Customer Service Advisor to join a friendly, focused and supportive team.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

The Project Customer Service Advisor plays a key role in supporting companywide customer initiatives and projects while ensuring a high level of service. The role focuses on proactive customer engagement, identifying opportunities for additional orders, managing at\-risk accounts, troubleshooting, and driving positive customer outcomes through effective communication and project coordination.

A little bit about the role:

This is a phone\-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• Support and deliver customer focused projects across the business to improve service, retention and customer satisfaction


• Identify and manage at\-risk customer accounts, proactively engaging with customers to resolve issues and retain business


• Conduct customer gain conversations to understand needs, strengthen relationships, and promote relevant products or services


• Identify opportunities to secure additional orders and revenue through proactive customer engagement


• Track, monitor, and report on project progress and customer outcomes


• Maintain accurate records of customer interactions, project updates, and opportunities within company systems


• Provide insights and feedback to improve customer processes, service delivery, and project outcomes


• Support continuous improvement initiatives that enhance the overall customer experience

What we are looking for:

• Previous experience in customer service, account support, sales or project coordination


• Strong communication and relationship building skills


• Have a flexible and adaptable approach to handling multiple projects or priorities simultaneously


• Proactive mindset with a focus on customer retention and growth opportunities


• Problem solving ability with a strong business acumen to decision making


• Good organisational and administrative skills

Key Behaviour:

• Health \& Safety champion


• Customer focused and solution orientated


• Proactive and commercially aware


• Strong team collaboration


• Detail orientated and organised


• Resilient and confident when handling challenging customer situations

With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.

Within a diverse and inclusive environment, you will have the chance to contribute to our H\&S culture and help us maintain our reputation for operational excellence.

If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.

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