Front of House Supervisor

Job Summary
We are seeking a dynamic and experienced Front of House Supervisor to oversee daily operations within our bustling hospitality environment. The ideal candidate will possess strong leadership skills, a passion for exceptional customer service, and a solid background in food service and hospitality. This role involves supervising staff, ensuring food safety standards, and maintaining a welcoming atmosphere for guests. The successful applicant will play a key role in delivering outstanding dining experiences while managing team performance effectively.

Responsibilities

• Supervise front of house staff, including servers and hosts, to ensure smooth service delivery


• Oversee food preparation and serving processes to maintain high standards of quality and presentation


• Assist with food production tasks when necessary, supporting kitchen staff during busy periods


• Lead by example in delivering excellent customer service, addressing guest needs promptly and professionally


• Ensure compliance with food safety regulations and hygiene standards across all front of house activities


• Manage reservations, organise seating arrangements, and optimise table turnover


• Train new team members on service procedures, health \& safety protocols, and company policies


• Handle guest complaints diplomatically to resolve issues swiftly and maintain guest satisfaction


• Coordinate with kitchen staff to ensure timely delivery of orders and smooth operation during service hours

Requirements

• Proven supervising experience within a restaurant or hospitality setting


• Strong team management skills with the ability to motivate staff and foster a positive working environment


• Extensive knowledge of food preparation, cooking, and food safety standards


• Experience in restaurant service, including serving and hospitality roles such as barista or hotel front desk duties is desirable


• Leadership qualities with excellent organisational skills and attention to detail


• Familiarity with food production processes and kitchen operations is advantageous


• Ability to work under pressure in a fast\-paced environment while maintaining professionalism


• Good communication skills with a friendly, approachable demeanour


• Previous experience in culinary or restaurant environments is highly desirable

This position offers an exciting opportunity for an enthusiastic professional eager to contribute to a vibrant team dedicated to delivering memorable guest experiences.

Pay: From £13\.50 per hour

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Free parking


• On\-site parking


• Sick pay

Work Location: In person

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