Front of House Receptionist

Front of House Receptionist

The Lytham Dental Clinic \| Lytham St Annes

Are you passionate about delivering exceptional customer service and creating memorable experiences for every person you meet? At The Lytham Dental Clinic, we believe that dentistry is about people first. We are looking for a confident, personable and customer\-focused Front of House Receptionist to become the welcoming face of our growing private dental practice.

This is much more than a traditional reception role. You will play a key part in ensuring every patient receives a warm welcome, feels valued throughout their journey, and leaves with a positive experience that reflects our commitment to five\-star service.For the right candidate, there will also be opportunities to develop into a Treatment Coordinator (TCO) role in the future.

What You'll Be Doing

• Welcoming patients and creating a warm, professional first impression.


• Managing appointment diaries efficiently and proactively.


• Handling incoming calls, emails and patient enquiries.


• Supporting new patients through the booking process.


• Ensuring patient records and pre\-appointment paperwork are completed accurately.


• Providing information and reassurance to patients before and after appointments.


• Processing payments and managing follow\-up communications.


• Requesting patient feedback, reviews and testimonials.


• Working closely with dentists, nurses and the wider team to deliver an outstanding patient experience.


• Supporting the smooth day\-to\-day running of the practice.


• Contributing ideas and feedback to help continually improve our service.

Who We're Looking For

We're looking for someone who is excited by the opportunity to build a career with us. This role offers genuine progression, ongoing development and the chance to become an integral part of a practice that values loyalty, commitment and personal growth. Whether you have experience in hospitality, retail, customer service or sales, we're looking for someone who is passionate about people and wants to build a rewarding career within healthcare.

Essential Skills \& Qualities

• Previous experience in hospitality, customer service, retail or a patient\-facing role.


• Excellent communication and interpersonal skills.


• A naturally warm, confident and professional manner.


• Commercial awareness and an understanding of how exceptional customer service contributes to a successful business.


• A customer\-first mindset with a genuine desire to help people.


• Highly organised with excellent attention to detail.


• Comfortable using digital systems and embracing new technologies, including AI\-powered software and automation tools.


• Ability to work in a fast\-paced environment and manage multiple priorities.


• Positive, proactive and solutions\-focused.

What We Offer

• The opportunity to join a positive, supportive and ambitious team.


• Ongoing training and development.


• Career progression opportunities, including development into a Treatment Coordinator role.


• A modern, innovative and forward\-thinking practice focused on delivering exceptional patient care.


• The chance to make a genuine difference to people's confidence, health and wellbeing every day.

If you're someone who loves delivering outstanding customer experiences, thrives in a fast\-paced environment and wants to be part of a team that genuinely cares about its patients and each other, we'd love to hear from you.

Job Type: Full\-time

Pay: £15,912\.00\-£25,400\.00 per year

Benefits:

• Company events


• Company pension


• Employee discount

Application question(s):

• Please tell us why you're interested in building a career with The Lytham Dental Clinic and what exceptional customer service means to you.

Work Location: In person

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