Front of House Receptionist/Administrator

At Confident Orthodontics, we are passionate about creating confident smiles in a warm, welcoming, and state\-of\-the\-art environment. We pride ourselves on delivering exceptional patient care and outstanding customer service from the very first interaction.

We are currently looking for experienced Front of House Receptionists to join our friendly, professional, and highly supportive team.

This is a fantastic opportunity to become part of a busy, patient\-focused private orthodontic practice where teamwork truly matters, your skills are valued, and your contribution is genuinely recognised.

Our clinic is fast\-paced and dynamic, so we are seeking individuals who thrive in a busy environment, stay organised under pressure, and enjoy working collaboratively as part of a strong team.

Key Responsibilities

• Be the first point of contact for patients and visitors, ensuring a warm and professional welcome


• Deliver a consistently high standard of customer service


• Accurately record and manage patient data while maintaining strict confidentiality and data protection standards


• Manage appointment bookings, recalls, and reminders efficiently


• Handle a variety of administrative tasks in a fast\-paced environment


• Compose and format letters and correspondence


• Confidently communicate our services and encourage new patient enquiries


• Support and enhance the patient experience throughout their journey with the practice


• Liaise with patients regarding appointments, treatment plans, and associated costs


• Work closely with the wider team to ensure the smooth day\-to\-day running of the practice

• Part\-time position


• 2 days per week (Mondays and Thursdays)


• 1 Saturday shift every 4 weeks

Requirements

• Minimum 1 year of front desk or reception experience (dental, medical, or similar preferred)


• Excellent communication and interpersonal skills


• Strong organisational skills with keen attention to detail


• Understanding of confidentiality and data protection standards


• Confident, proactive, and approachable with a team\-player mindset


• Ability to prioritise and manage tasks efficiently


• Comfortable working in a fast\-paced environment


• Able to remain calm, focused, and positive under pressure

What We Offer

• Competitive hourly rate


• Flexible working pattern


• Free on\-site parking


• Cycle to Work scheme


• Company pension


• Private medical insurance


• Supportive and dynamic team environment


• Modern purpose\-built clinic with a strong team culture where everyone works together and supports one another

Job Type: Permanent

Pay: From £13\.40 per hour

Benefits:

• Company pension


• Cycle to work scheme


• Free parking


• On\-site parking


• Private medical insurance

Experience:

• Reception: 1 year (required)

Language:

• English (required)

Work Location: In person

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