Front of House Manager
Overview
We are seeking a dynamic, experienced manager to lead and support our Front of House team, ensuring a friendly welcome alongside delivering efficient and courteous customer service is provided to all visitors.
In this full\-time role, we need you to create a great first impression to new visitors, and a warm welcome to returning customers. Have a strong work ethic, take responsibility and have a completer\-finisher mindset to projects and actions. Be a people person with great administration and organisational skills as well as possessing strong computer skills (across the usual Microsoft applications).
The role is primarily focussed on Reception but also covers our Café Bar counter, so you would also need to be happy occasionally taking orders or making the odd coffee!
Additional requirements of the role will be to support the Site Manager with admin duties such as staff allocation and timesheet management, as well as the Marketing team by managing product offers and delivery, ensuring that booking systems are correct and the team are fully trained and up to speed.
Due to the nature of the role, the working pattern will encompass weekends and evenings.
Responsibilities
- Support and manage our Front of House team to deliver amazing first impression for all visitors.
- Be adaptable to the changing demands of the day, pro\-actively helping others in the team and gravitating towards areas of high demand
- Help maintain the front of house booking systems ensuring we optimise booking availability in liaison with other department team leads
- Ensure printed and digital company documentation and filing systems are well maintained
- Ensure all email correspondence is professionally dealt with
- Develop an excellent understanding of products and offers with a view to ongoing improvement
- Ensuring all bookings are correctly invoiced and paid for
- Ensure that customers feedback systems are efficiently managed with monthly reports produced for Director’s resolve
- Ensure team are focussed on selling our product offers
- Carry out basic admin tasks supporting the team
- Ensure point of sale displays (fridges shelves etc) are well stocked and replenished during lulls in demand
- Be present and engaged with customers, colleagues and centre – no digital distractions!
- Be able to deliver training to team members
- Attend meetings and training initiatives as required.
- To undertake any other duties as reasonably required within your competency.
- Adhere to all policies and procedures.
- To undertake any training and development activities at the request of your line manager, as required.
- To always take care of your own safety and the safety of others by complying with the H\&S Policy at all times.
- Annual appraisal
- Membership growth
- Satisfaction reports
- Performance assessments \& audits
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On\-site parking
- Sick pay
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